Tidewater Beach Resort by Panhandle Getaways

Disappointing
Traveller Type: Family with Young Children
  : Condo was nice
  : The elevators were ridiculous! Wait was an hour! Wont be back!

Wonderful
Traveller Type: Family with Young Children
  : The facility was great. The condo was spacious and clean. The view was great! The private beach was clean. The staff was attentive and friendly.
  : The elevators were awful! They were slow. The wait was long for an elevator. The wait time was shorter when an attendant was in the elevator.

Poor
Traveller Type: Family with Young Children
  : Its location (Panama City). We enjoyed that it was near places, restaurants, and attractions that we visited. And of course, we loved the beach.
  : First, I did the pre-check in prior to our arrival as instructed, however, the staff at the condo was never sent our info so they didnt have our stuff ready (like our wristbands, parking permit). I even showed the condo employee on my phone where I had filled out and submitted the info. So I had to fill everything out again and they gave us temporary bands and parking permit. Then we had to wait 20 minutes to get an elevator to go up to our floor with our luggage. If we hadnt had all our stuff, we would have just used the stairs (which is what we did for the rest of our trip until checkout). After all of that, we finally reached our condo, but we were unable to get in. The code that was provided to me on the booking.com app did not work. I had to go back down to the check in area, but the the condo employees were not able to help us and said I had to contact Panhandle or Booking.com. I called the number given to me several times and there was no answer so I was stuck outside the condo late at night for a while with my daughters, unable to get in. I also sent an angry email explaining what was going on. But, I didnt receive a response. In fact, to this day, I still have not ever received a reply, not even to simply apologize for the inconvenience. I finally spoke to a lady on the phone (and she was very nice by the way), who advised that she had the same code that was listed in my app. This code never worked despite multiple attempts (by me and condo employees). She ended up having to reset it and give me another code and we were finally able to get in. In my opinion, this was completely unacceptable, especially since I paid $950 to stay there for ONLY 2 nights. I am very unhappy with the experience. This was my first experience with booking.com and it was terrible. We had been planning another summer trip to Orange Beach for later in the summer and had been looking for a place to stay through booking.

Very Good
Traveller Type: Family with Young Children
  : I liked the security around the facility, loved the Condo we stayed in, absolutely beautiful view,
  : Using the elevators to a little time

Good
Traveller Type: Family with Young Children
  : I loved the view & Room, and the fact that there was 4 HOT TUBS, two outside, one of them was with a tiki bar and the other beside the Starbucks on property. The additional two hot tubes were in the workout room perfect for when you didnt want to be outside.
  : The elevator situation was not ideal. extremely long waits from the higher floors and limited elevators

Very Poor
Traveller Type: Family with Young Children
  : The ocean front
  : Well the lobby/ security lost my license the last night we were there . I had turn my license in to them for a cart when bringing back the cart they couldnt locate my licenses and still to this day on 7-13 they still cant called the number I was given to call about the situation was told give them 5 minutes and they would call me back and still havent heard from them . They have cost me time at work which has cost me money and not to mention the lost of money for having to get new licenses. They have been rude when trying to get this situation under control . Im not pleased at all and will not be back for a stay and Ive also let friends and family know as well .