La Serena Villas - Adults Only 21 & Up

Pleasant
Traveller Type: young couple
  : Really cute property. Great location.
  : For the price I would expect a higher level of service from the staff. Rarely came by to check on us at the pool, was several hours before they even replaced there pool towels… Room did not get cleaned and called them to come by and clean and when they did they literally pulled up the sheets and brought new water (didn’t take out trash, provide new drinking glasses even though ours were dirty or replace the towels that they said they would replace if they were left on the floor)… restaurant was not good and barely had any options on the menu.

Wonderful
Traveller Type: family with young children
  : Fantastic room and patio.

Very Good
Traveller Type: group
  : Overall vibe is great. Beautiful property
  : Beautiful property but hotels can't coast on looks alone. I just found out after staying there that it won a Michelin 1 Key. Congrats but it really is THAT special for the price. A few more amenties would justify the price

Very Poor
Traveller Type: family with young children
  : Nothing
  : Wouldn't allow us to stay at the property because we had an infant in our group. Like, we just want to sleep one night. The newborn isn't going to do anything but sleep with mom. Mixup with booking.com meant we didn't see the under 21 rule until arrival.

Very Good
Traveller Type: young couple
  : I enjoy this property and the close knit feel that the staff/faculty provides given that the space is intimate. We were very well taken care of. Loved it!
  : The company, I won't bring them again.

Pleasant
Traveller Type: young couple

Good
Traveller Type: young couple
  : Adults only, small, quiet, large rooms, walking distance to the downtown area, well decorated & nice looking property.
  : Unfortunately, we did not walk away from our stay thinking that it was worth the money. Although the property is beautiful, I think it takes a lot more than aesthetics to qualify something as a Four Star resort. The bathtub outside, that is a huge lure to book, was dirty both at check in and even after house keeping came the next day, and other reviewers had the same complaint so it seems that it’s neglected during the cleaning. The breakfast “basket” came in a paper bag with minimal contents, we opted to not receive it the second day. Our license plate got stolen in the middle of the night from the front of the hotel where we were parked and we reported it to the manger who said she would look at the camera footage, and then we mentioned it again to the front desk at check out, and were told the manager would get back to us, and we never heard from anyone. I contacted the hotel twice about a charger I left in the room, never heard back. And yes the restaurant has a lot that is on the menu yet unavailable, including ketchup ? Priced at luxury prices, but misses a lot of extra touches and attention to detail that makes a hotel feel truly luxurious.

Wonderful
Traveller Type: young couple

Pleasant
Traveller Type: young couple
  : Accommodated early check in and staff extremely helpful and polite. The grounds are beautiful.
  : I would expect more accommodations, including breakfast and coffee included in price considering the high daily rates. Onsite spa is a little misleading too. There is no spa, but a room to provide services by on-call providers//non employees and prices are very high. Loud music by the pool is not relaxing and prevented husband and I from spending time there.

Disappointing
Traveller Type: young couple