B&B Xenia

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : Good breakfast. Great location.
  : The pillows were uncomfortoble.

Disappointing
Traveller Type: Traveling as Couple
  : It was close to the centre of Palermo and inexpensive
  : The host charged us extra to check in after 8 pm on booking . But when we arrived at the property at 9.30 at night after a long flight he didnt answer the phone. We were left outside wondering what to do. We had to call Booking.com in Australia and tell them of our situation. They contacted the host who then finally opened the door. He was rude to us and shouted instructions over the phone without even apologising. He never came to meet us.Bad bad experience.

Wonderful
Traveller Type: Traveling as Couple
  : Conveniently located near the train station. very clean and updated.
  : There are 4 flights of stairs to get up to the BnB. While there is an elevator, it requires a 20 cent Euro coin to operate. We found ourselves without proper change several times.

Pleasant
Traveller Type: Traveling as Couple
  : The bed was comfortable, the place located in the center. There was a fully equipped kitchen. The staff was very helpful and kind, especially Ramona
  : There was a bad smell in the bathroom (probably it came out from the toilet or the shower).

Very Good
Traveller Type: Family with Young Children
  : Nice property, nice people. Good facility. Clean DND comfortable.
  : It's in a bit of the city that I wouldn't choose to stay in again.

Very Good
Traveller Type: Traveling as Couple
  : The location was excellent, very close to all the most popular places in Palermo.The room was very clean, fairly good sized with a big king/super king bed. The shower water pressure was absolutely amazing and the hosts were nice.
  : Location, even though very close to everything you may need, was dodgy, loud and Abit dirty. At one time there were cars driving up and down the road with VERY loud base music blasting throughout the whole neighbourhood.The B&B itself, though exceptionally clean, it felt like we were staying in someone's house, as a whole family seemed to have been staying/living there. We had the attic room, which was accessible through the kitchen, so in the morning it was very loud as breakfast was being served, and in the afternoon you could hear loud music, talking and cleaning happening. Nothing that would ruin your holiday, but definitely something to keep in mind.The bed was also on a harder side, as after a while of laying in the same position it was rather uncomfortable.The most inconvenient thing about all of this was the check in and access process. Firstly, upon arrival to the B&B it is not marked apart from the sign, but a few bells on the door and you don't know which one to press. Second, there are three doors and the second door has a "smart" lock (the door handle has the keypad with a screen on it). You have to scan the fob on the door handle and turn it, but the door got stuck a few times to the point that we had to call the host and, after a few minutes on a video call where they asked me to push the door to open it (duh) they arrived an hour later to open it first time, even though we have been trying to do it for a whole hour. They were nice enough about it, but it is something that is completely unnecessary and uncomfortable and if this would have happened later at night, it would have been extremely unsettling.So overall, though this property has some very good points to it, it is worth keeping in mind some inconveniences that some people may be quite uncomfortable with.I personally wouldn't stay here again, but also wouldn't tell others to not try it out, as your experience might be different.

Disappointing
Traveller Type: Family with Young Children
  : The B&B was centrally located. Breakfast was plentiful. Early check-in was possible (arrived unexpectedly as messages were not responded to).
  : Communication was very poor. Slow response or even none. Room is practically located in the kitchen, where there is no insulation so you hear everything. The light stayed on all night in the hallway so the room was constantly lit during the night. At check out we were charged 3 per person per night, while on booking it is mentioned that the tourist tax is 2 per night. There was no discussion about this. Excuse that the boss would get angry if we only paid 2 per night and that booking just didn't adjust it, afterwards it turned out she was the boss.

Wonderful
Traveller Type: Traveling as Couple
  : Excellent team members. Wonderful breakfast. Balcony.
  : Noisy street

Fair
Traveller Type: Traveling as Couple
  : This B&B I dont know where to start. We had to change the hotel for 1 night (saturday) because they had hydraulic issues, even though they sold rooms on booking.com for this day for the same price I payed for 3 nights. On the next day (during weekend) the mysterious problem was solved and as we arrived, we had to pay more tax than initially communicated - it should be 12 for the whole stay and we had to pay 8 for the first night in the other hotel and then 12 after check-in in Xenia. The personal lied to us, that the tax is 3 and not 2 per night We also saw the luggage from all the guests, who slept the day before in this B&B, despite the technical problems. No one speaks english here, the breakfast was terrible - with old smelly ham, 3 half-toasts and 2 croissants. You cant sleep longer than til 7 oclock because of the noise coming from the kitchen, which is in the immediate vincinity of the rooms. We dont like to be fooled and we wont recommend anyone to stay at this place.