Mercure Oxford Eastgate Hotel

Very Poor
Traveller Type: young couple
  : Location
  : Hygiene was horrific. First room we were put in the heater was broken and it was like a sauna with a window that opened on to the hotel bins outside. The flies in the room were unbelievable. We were moved, I was sharing with my son, they tried to move us to a small sharing double bed. We had booked a twin. We were then moved again to a small twin with a filthy bathroom and shower. Bathroom and bedroom had not been cleaned. They said they would fix this when we went out, we returned, still filth on the carpet, hadn’t been touched. Rubbish and crumbs and hair around the bed, bins full. I tried to take a shower but the shower flooded, I lifted up the shower drain it was blocked with filth and bits of brown gunk and dirty slime started pulling around my feet.We told the receptionist, they did nothing. We were left with no shower to use, my son had an important event the next morning and were unable to shower.We moved rooms the next day. Absolutely appalling , disgusting - zero levels of hygiene. I shall never return.

Poor
Traveller Type: young couple
  : The location is excellent and the lounge is pleasant
  : Rhe air-conditioning was not working. Thete was a fan on in the room, suggesting this was a known problem. After a complaint we were informed staff would come but nobody did. We complained again and were informed on returning to the hotel that it had been fixed, which is clearly hadn't as the unit was dead. The weather was very warm so we asked for another room. We were told the hotel was fully booked. The next day after an uncomfortable night we were given a room with AC in the new part of the hotel. We felt the hotel had not dealt honestly with us.

Poor
Traveller Type: solo traveller
  : Great location. Friendly staff. Clean room.
  : Room overlooked the dustbins. No natural light. Interconnecting door meant inadequate soundproofing between rooms; heard every cough of the person next door. Fridge not turned on. No glasses for water. Unless the hotel was full to capacity I can’t understand why anyone would be placed in this room.

Very Good
Traveller Type: review category business travellers

Good
Traveller Type: solo traveller
  : it was really good that I could book the room late time of that day because I missed the bus.Good locatoon, Kiind front stuff. Clean room
  : some parts of room have not been repaired.

Poor
Traveller Type: review category business travellers
  : Location
  : A/C did not work and as there were two fans in the room already I’m inclined to think this was not a new problem as I was told.Poor standard overall given this is a four star hotel, kettle in room did not work, milk sachets were out of date, only water in the minibar, no glasses

Very Poor
Traveller Type: family with young children
  : I generally do not give reviews but this was so bad I feel compelled to warn other travellers. The only thing good about this hotel is the location.
  : Cleanliness. I arrived earlier than my check in time. My first impression when I went to the check in area was that it was literally full of flies!! (( It was awful. I mentioned this to the receptionist and she acknowledged it in such a way to suggest that it was a normal occurrence and there was nothing to do. I then went to the toilets down towards the dining area realised that the flies were not random. The toilets were dirty. The floor (tiled floor) was wet and soiled. The hand basins were dirty, I did not want to wash my hands. No hand soap in the dispensers. I mentioned to the receptionist it was supposed to be a 4 Star hotel and it was unacceptable to find the toilets in that state. She apologised and said that she would get someone to clean the toilets. I did not check that this was done but I would not be surprised if it was not done.I was in Oxford for the "prom" of my son from his school (6th form leaving party). I booked a twin room for my son and myself and a separate room for his mother. When we went to the room we found it to be very dirty. Grime around the skirting boards, dust and grime on the telephone. The safe was broken, the carpets were worn and most of all the airconditioning did not work and Oxford was hot!!!. they left a blower fan on the floor plugged in. My son turned on the aircon but nothing happened. I called reception and they said they would send along the "maintenance person" - huh!The maintenance person looked at the safe and decided he could not fix it after a considerable time. He did not look at the aircon because frankly - he (and I) knew he could not fix it and time was running out before my son's party.After the party we came back to the hotel with a room like a sauna. You could not sleep in this room. I say to any visitors to Oxford - do not stay at this hotel. It should be closed until refurb and aircon is fixed.

Pleasant
Traveller Type: young couple

Good
Traveller Type: review category business travellers

Disappointing
Traveller Type: review category business travellers
  : The location was fairly central and the staff very friendly and helpful.
  : The room I stayed in 209 was far too small for a double room, the bed appears to sinking in the middle.There was no room service offered on my stay because of staff shortage in the restaurant.