Best Western Airport Inn & Suites

Good
Traveller Type: Family with Young Children
  : Could not understand the Man at the desk. I ask for wake up call for 3AM never got it. No alarm clocks in the room to set up.

Very Poor
Traveller Type: Traveling as Couple
  : Shuttle Service
  : Upon arrival, we requested a ground floor queen room with two queen beds disability accessible. We are elderly and were told that the room we paid for was not available. We were given a room on the fifth floor with one queen bed. Reception said that was the type of room we paid for, even though I had the confirmation in writing. There were no chairs in the room so we requested at least one chair be sent up. They responded by saying we could come downstairs and take chairs from the cafeteria up to our room. I feel we are due a refund or credit for these circumstances as we did pay for a handicapped room with two queen beds. One man we spoke with did not have command of the English language and was difficult to understand. They should not have had a person such as this working the front desk.

Very Good
Traveller Type: Solo Traveler

Good
Traveller Type: Traveling as Couple
  : Clean and friendly staff
  : Did not receive the room type I booked. Was given two queens instead of a King. Breakfast was not great.

Very Poor
Traveller Type:
  : Location to airport
  : Shuttle refused to pick us up even though we were there in time. Cost me 25 taxi fee. Room keys were not working and we had to be let into the room each time. Cockroach in bathroom