Fairfield Inn Jacksonville Orange Park

Very Good
Traveller Type: Business Traveler

Pleasant
Traveller Type: Family with Young Children

Poor
Traveller Type: solo traveller
  : Location was good.
  : This hotel needs to be updated. The hotel was more like a Motel 6 than a Marriott!

Very Good
Traveller Type: young couple

Fair
Traveller Type: young couple
  : Breakfast was enjoyable as was the staff when we arrived and left.
  : The room we stayed at was not soundproof. I could hear conversations outside and from the room above ours as well as their footsteps. This kept me up a portion of our stay.

Pleasant
Traveller Type: Solo Traveler
  : Hotel was old and loud...it felt more like a Super 8 than a Fairfield Inn
  : It was old run down and loud

Fair
Traveller Type: Family with Teens
  : Clean room and good breakfast.
  : The beds they are full size not queen. I think that the cost of a queen would not be that much more than a full. This would be a great hotel if they would fix this.

Wonderful
Traveller Type: group
  : Everything was fabulous except for that kitchen help. The front desk staff was awesome. but that kitchen help really need some serious customer service training, He was not customer service friendly at all, He didn't smile, didnt greet the guest when they entered the diner, and just was just plain rude. I mentioned abouut the coffee being cold and he responded "it must not be too cold cause it's empty" . Well it was the Decaf coffee which he didn't bother to ask which it was. I did address with the front desk staff they were very nice and apologized. I had other family members staying here as well and they expressed the same concern about him not being polite and being rude. Just another opportunity for some addtional training and much room for growth.
  : If there were some benchs out front to sit on would have been nice. We waited outside for our ride to come, but there was nowhere to sit....it was a beautiful day out and preferred being outside while waiting on our transportation. Also there was cups in the fitness center but no water jug, no towels or wipes to wipe down equipment and no hand sanitizer ....just all those things you expect to be in a fitness center besides the equipment was missing. No working ice machines on the floors, had to go to 1st floor to use that ice machine.

Good
Traveller Type: solo traveller
  : Front desk staff
  : The miscommunication from staff to Breakfast porter.was told 6:00 am, was " chased" away very sternly told 7!

Very Poor
Traveller Type: Business Traveler
  : Nothing. The toilet flush overflowed the day we checked in. Hotel management did nothing about it. The vanity area outlet did not work. The owner of the hotel gave us a hand mirror to rectify the problem.
  : Did not like everything about this hotel. Run, do not stay here unless you like nothing to work.