Best Western New Orleans East

Wonderful
Traveller Type: family with young children
  : everything

Pleasant
Traveller Type: family with young children
  : The free breakfast that it came with. And the lady that checked me in was SUPER SWEET and so bubbly !
  : From it being hot in the lobby and elevator, our room only had 1 towel , ONE TOWEL. And when we finally got in our room after visiting family , we went to open the refrigerator and the door on the dresser came off. Definitely won’t be staying here again

Poor
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : The location was great. The hotel was not.
  : We drove 13 hours to get here for my birthday weekend and when we came three hours before check in time and asked about early check-in, we were told the rooms weren’t cleaned yet and to come back in an hour and a half. We had activities booked at this time so we just went ahead and did that and came back to the hotel later on. At this point it was two hours after check in time, so all the rooms should have long been cleaned at this point. We get to our room, and there is broken plastic on the desk, a plastic fork on the floor, mold on the wall/ceiling, and in the bathroom there was a razor on the sink, trash in the toilet and used soap bars in the shower and sink. My sisters had booked rooms through Expedia and we were all on the same floor but I called the front desk and said this room was dirty and I couldn’t stay in it, so I was moved to another room on a different floor. This one was cleaner but there was still some wall/ceiling mold and it smelled. Sister 1’s room had a broken AC unit, so she also complained about her room and was moved to another one on a different floor which was even worse. Trash throughout the room, , cigarette butts on the floor, and a ripped plastic baggy of a particular white powdery substance. Sister 2 who had the cleanest room of all of us which really isn’t saying much, had a vomit stain on the floor and the room smelled bad. The cleaning supply room, laundry room, I don’t know what, was very busted up with mold. My sisters ended up complaining to Expedia and getting a refund and moving to another hotel. After a 13 hour drive and plans to enjoy my birthday trip, I didn’t want to deal with the hassle of packing back up and moving to another hotel and then having to potentially fight for a refund that could take a week to come if at all.

Very Poor
Traveller Type: review category business travellers
  : Nothing
  : Everything It was a disgrace

Fair
Traveller Type: family with young children

Very Poor
Traveller Type: with friends
  : The reservation wasn't correct. The attendant wouldn't lift a finger to assist. Directed me back to booking.com. the hotel staff refused to respond to their requests also. This hotel refused to assist, kept my money and I didn't even stay there for the reservation.
  : All listed above. Not going to repeat myself

Very Poor
Traveller Type: young couple
  : I like the location and the free parking.
  : The property looks okay on the outside. However the inside is horrible. There is no AC in the room. There are bugs in the room. You don’t see them until the light is turned off then they jump all over you. There was no towels in my room. The toilet was not cleaned it looks like there was mold in the toilet bowl. I finally got enough and canceled my stay and request a refund. So I did not stay there at all but they still charge my credit card even though the associate (Kim) gave me a credit slip.

Very Poor
Traveller Type: young couple
  : Mold is on the wall

Very Poor
Traveller Type: review category business travellers