Residence Inn Nashville Mt. Juliet

Good
Traveller Type: young couple
  : Beautiful property.
  : Front desk person was not very friendly. We asked for a 1 hour extension on check-out time and she was abrupt with me and said she would have to charge us for another days stay. Not user friendly at all.

Good
Traveller Type: family with young children
  : The layouts are amazing and the rooms are spacious
  : My first room the were blood on the sheets and hair on the bathroom counter tops

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: young couple
  : They let us bring our pups with us. It’s clean and has a kitchen right in the room. Very nice.
  : I wish there was a little more green space to walk the dogs.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : Clean, convenient, close to Resteraunts and shopping.
  : The pillows were way to soft and the bed slopes down towards the head. Not sure why.

Very Poor
Traveller Type: young couple
  : Check in was tormenting and an extreme amount of time wasted going back and forth with the rude front desk person telling us we did not have a reservation, when in fact we had reservations in advance.During this miscommunication of ignoring anything I tried explaining or showing my reservation number she continued to tell us she can’t find anything!!!We were traveling from Michigan to Nashville for a wedding and because of all the time wasted caused us to be late for a rehearsal.There was absolutely no apology whatsoever given.I felt mistreated like I wasn’t welcome.This made me want to leave and find a more “Welcoming hotel”This same person was very rude so we left the hotel to go sit in our vehicle to sort out what we needed to do as an alternative. While sitting in our vehicle this same woman who was at the front desk for some reason (we could only assume) decided to make us feel even more like we were trespassing proceeded to walk around the front of the premises on her phone (walkie-talkie device)as though she was making sure we had left the hotel.What an awful way to feel when you travel a long distance (Michigan) to get this rude un-welcoming!I cause the place and was told we indeed had a reservation after this we went back into the hotel front and there was a very nice young black woman who helped us and welcome us.

Good
Traveller Type: family with young children
  : Location was excellent, close to Nashville and right off the interstate. Many place to eat within walking/driving distance. They provided an wide variety of To Go breakfast options and a warm sit down breakfast every day ie. Scrambled eggs, breakfast meat, waffles and potatoes.
  : The pool amenity was not available during pool hours of operations. I found the door locked whenever I checked and had to ask front desk to unlock. I also believe the pool was not heated at all...I found the water was freezing during my entire stay and coming from someone from Minnesota who swims in lakes, that says something!