Sandcastle Oceanfront Resort at the Pavilion

Poor
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: family with young children
  : That the staff was great and helpful in taking care of the customer needs
  : Everything was good

Wonderful
Traveller Type: group
  : We enjoyed our stay here it was clean, didn’t see any bugs and in good location and the pool was nice and the staff was friendly.
  : Having to get towels from the office every day and only having one elevator when the hotel was getting busy

Very Good
Traveller Type: family with young children
  : The location
  : Most things were broken and a lap had mold

Very Poor
Traveller Type: family with young children
  : The ONLY thing I liked was the location.
  : Parking was a hot mess, checking in took over 30mins and the lobby was full of back to back bodies, the headboard literally was falling apart, the balcony door lock was broken, the stench of the room was almost unbearable, there was a dramatically dirty wash cloth left in the sink, the oven and the shower looked like housing keeping completely dismissed those areas for the last few years, the shower curtain and lamp shades were actively growing mold and to top it all off the staff was vey childish, rude, and unprofessional about it all. 20mins of being in our overpriced disgusting room another family walked in on my family and when we went down to confront the staff not only did I find out they had me in the WRONG room and find it hilarious that our privacy was violated but my key card was also deactivated once the other family’s keys were set. Once they reactivated it they left me in the same room they admitted I wasn’t suppose to be in and offered no other options. Several of the male staff members chased me down for my phone number, yelled inappropriate comments at me as I walked by, & and violated my space multiple times. I was not half dressed or wearing anything to provoke such actions. Honestly, after such treatment I was afraid to wear my bathing suit to the pool and beach.

Pleasant
Traveller Type: with friends
  : It was on the beach
  : The hallway smelled so bad ... the curtains in the room were filthy

Fair
Traveller Type: family with young children
  : The location was within walking distance of the festival we were in town for , was right on the beach, and the view was unobstructed.
  : Room could stand a good cleaning, furniture needs updated, shower was a little questionable. Overall just needs redone.

Good
Traveller Type: family with young children

Poor
Traveller Type: family with young children
  : Not as pictured, no balcony, no couch, no table, no kitchenette only a mini fridge and microwave. The elevator was down. The receptionist was booking rooms on the 8th floor as I checked out. Those poor folks dragging their luggage up the stairs. The hot tub water looked like milk. The pool water was only a couple of shades lighter but just as foggy. View was horrible. We were the only occupants on the third floor & we were given this. I know the whole floor was available due to the incredible amount of housekeeping carts in the hallway. Very bad experience.