Lakshmi Apartment Krasnye Vorota

Wonderful
Traveller Type: review category business travellers

Poor
Traveller Type: family with young children
  : The experience has been dire.At the beginning they were very friendly, they gave us more time to be able to make the prepayment by transfer because the cards didn't work. I sent them the payment receipt but it was not enough because it seems that the transfer had not reached them. They did not cancel my reservation and allowed us to stay with the condition that we pay them the full amount upon arrival at the apartment and that when the prepayment arrived they would return the corresponding amount.Something that seemed good to me and what I agreed to thank him for. The days went by and they tell me that it still doesn't arrive. Two days before I left, seeing that I was going to pay 104E more, I wrote to them and told them that I was going to make a claim to the bank because it was not normal.The answer was anger and indignation, as if I were accusing them, something I did not understand, I do not know why it bothered them so much that I told them that I was going to make a claim to the bank, I believe that the reaction was not correct, it was normal that it would have been of understanding and of trying to solve it, not of anger and of saying that they should have canceled the reservation as if I were demanding something extraterrestrial.Moreover, on the last day when I left without the money, I wrote a whatsapp to tell them that if it were legal I would return the transfer when I received it, but they have not even answered the message.On the other hand, we were met by a very difficult woman to communicate with her and who also tried to charge us 500 rubles more when we arrived before 22:00, in addition to 500 rubs that we had already paid. Something, which also threw me in the face telling me that their workers were not to meet me.On the last day, we had met her at 9:00 and she showed up at 8:35 in bad ways.In addition, the apartment has nothing to do with photos, it is dirty, careless and dark.

Wonderful
Traveller Type: review category business travellers