La Valle Dei Caprioli

Fair
Traveller Type: Solo Traveler
  : Initially I adored this propertyl. The location is just beautiful and the bungalow is exceptional - such a treat and it felt like the perfect place for a night's stay of peace and rest after much travelling. However my initial opinion was soon to be reversed. The reason for my low mark was due to one member of staff and because of her terrible manner brought down my rating to this property to one where I will never visit again.
  : I chose Freelandia primarily due to the location as I was travelling for a convention I had in a nearby park the following morning. When I asked the owner Luca the evening before about ordering a taxi he explained it would be costly as the taxis would charge not for an 8 minute car ride which is what it was but from the nearby town Rimini or Riccione meaning a hefty fare. Luca very kindly said to speak to Silvia (another manager I presume) the following morning as he would discuss with her of one of them giving me a lift to the venue. The following morning on speaking to Silvia her manner was dismissive, rude and abrupt. She knew nothing of this and very clearly said they are not running a shuttle service and as it was breakfast not a chance could they assist in any way. There were 3 young workers rather idle at the bar upon which I asked if one of them could help me (I would give them 10 euros for the favour) - they said they would ask but she flat out said no. They forlornly apologized and said they would have if they could. Silvia would not allow them even though it would have been less than 20 minutes return ride for them. I was left to my own devices with a suitcase to tackle a precarious steep bendy road in the blistering heat with a walk that would take easily an hour. I was desperate to the extent that I hitched a lift on the way as thankfully a kind passer by assisted. Silvia's manner and rudeness has guaranteed I will never step foot in Freelandia again. Such a turn around from the evening before when I assumed this was a perfect venue. Her lack of kindness has lost them future business as I am a frequent traveller and having worked in hospitality know the importance of customer service and good manners. She displays none of those qualities.

Good
Traveller Type: Traveling as Couple
  : All in all it is a good cozy place with aircondition and daily cleaning and a nice kitchen in a beautiful area. Good room with a nice tv, very clean and new furniture.
  : A bit too rural no supermarkets in the area. The place is all in all good but there are definitely things to improve because there is a lot of potential. The rooms are a bit too dark - need more natural light if possible. The place needs quite a bit of maintenance, it kinda seems neglected and messy with things falling apart, lights not working, weeds in between the tiles, furniture, and laundry containers standing all over the place right in front of our bungalow, which is a bit of an eye-sore. The kitchen was the big reason for booking this place, but there was some essential equipment missing link scissors and a bread knife - our knife was completely destroyed and not unusable. The whole part with the animals is not necessary, in fact, it does not look like the animals are well taken care of, I would suggest just getting rid of that part. The lights in the pergola area are super cozy, but a pity that it is not turned on every evening - we only saw them once when we first came, when there was an event.