Riviera Suites

Wonderful
Traveller Type: solo traveller

Very Poor
Traveller Type: family with young children
  : Nothing
  : One of the worst experience!! Never want to see this place again. We have booked it for five nights in the middle of our travels in Miami as we had a full schedule that days and thought it was convenient location and we could have something simpler for these days. Unfortunately before our travel, no-one was responding on our emails regarding a crib for our little daughter so we've tried to cancel and this hotel didn't even want to answer booking.com and since our booking was nonrefundable and they refused to help, we decided to try it even we really didn't want to go there. We were coming from beautiful Edition hotel, so obviously it was a bit shock but first night was fine, all the troubles came after when we realised the second day that they most likely didn't even wipe the floors after previous quests and that is disgusting. We have a little baby, we don't want to catch anything etc.. It was awful, she got black socks after walking for an hour in the room.. We have asked to fix it until next day but they didn't after I checked. So we decided to book W hotel and go back to our standards. Since we have overpaid to this property, we wrote booking.com if they can find some solution since we have only stayed for two nights but paid for six since there were clear faults on their side (dirty room). How shocked we were when this awful hotel refused to give us any refund!!!They basically just take your money, give you dirty room and then don't care. Avoid this place!!! My husband didn't even dip his toe in the pool that's how dirty the place looks and feels!

Wonderful
Traveller Type: review category business travellers

Pleasant
Traveller Type: family with young children
  : That they were very pleasant
  : The bugs in room ceiling in bathroom leaking

Good
Traveller Type: family with young children
  : Spacious 2 queen suite with living room and small kitchen. The A/C worked well.
  : We had to move rooms twice. The 1st room had a bad leak when it rained. The 2nd room had a broken toilet that maintenance couldn't fix. The staff, Rosie in particular, was great in reassigning us rooms.

Good
Traveller Type: young couple

Very Good
Traveller Type: group

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers