Hotel Wolin

Good
Traveller Type: Traveling as Couple
  : The spacious room
  : Dogs are allowed in the hotel but not at the breakfast room.

Disappointing
Traveller Type: Traveling as Couple
  : It has a pool, you can bring your pet and you can park your car.
  : - The staff was very unfriendly with a few exceptions (1). In a scale from 0 to 10 their service is definitely 0 customer oriented.One receptionist even ignored us when we were waiting in the front of his face at the reception for him to answer some questions that we had about the hotel and walked away.- We werent informed about the price of the parking even though we asked how much it was while checking in. The answer of the receptionist was thats okay, here you have the parking cardWhen we checked out we were first informed about the price.- Even though we had the dont disturb card hanging on the door, the housekeeping staff knocked the door and opened the door without even getting an answer from our side. We even locked the door from the inside and they tried to enter. And this every single day!- The receptionist at the check out didnt ask how our stay was, she wanted to go straight to the payment, even though we were checking out at 11:00 (check out is at 12:00).When we told the receptionist about the things that annoyed us during our stay at the check out, she didnt even care! Like said, the staff doesnt care about the customer satisfaction.As a former Receptionist from several hotels, I can understand that you can have a bad day, but that doesnt mean that you have to speak to your guests like they would annoy you, even ignoring them and not caring about their customer needs.I hope you improve your customer orientation.

Very Good
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple
  : very clean but not what I expected. thought we would be closer to beach and this hotel has no view. close to a nice wood but eaten up by mosquitos. because of covid we did not go to pool. we arrived at 1800 but got the last parking spot on the other side of hotel by the dumpsters. really no charm for all the beautiful buildings in northwest poland
  : mosquitos and parking

Wonderful
Traveller Type: Traveling as Couple
  : Good choice for breakfast. Good beds and lots of space in the room.
  : The staff is not very helpful. Not interested at all. Parking not clear. A bit far to the center.

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Business Traveler
  : breakfast was good , would have been nice with bacon for the eggs
  : 24/7 reception. unfortunetly the front desk manager from 20:00 - 07:00 didt speak english, spanish or german only ukrainian

Very Good
Traveller Type: Traveling as Couple
  : The hotel was close to the sea side. The Room was just beautiful! So big and clean and bright. The breakfast was very tasty. The hotel Has its own bar and restaurant and offers great ways how to spend your evening. You could play billiard, darts, table tennis and evening bowling. But the hotel was full with people and there was a queue
  : There were too many people in the morning for breakfast and the food just ran out and new wasnt brought in. And we were not there particulary late. Also the pool and sauna area were very cold and didnt look very welcoming. Would use renovation

Wonderful
Traveller Type: Family with Young Children
  : Clean, cozy, huge room
  : Problems with electricity!!!

Good
Traveller Type: Family with Young Children
  : pool, large beds, activities for the kids
  : a LOT of neonazi guests from germany