Sheraton Hotel Metairie New Orleans

Very Poor
Traveller Type: young couple
  : Only highlight was the smiling, friendly server at breakfast. She gets a 10.
  : Mildew smelling carpet and bedding. Stains on the towels. My reservation with booking.com stated breakfast included but the desk manager at checkout stated I would be charged regardless and rudely said to take it up with booking.com although I showed her my reservation information she wouldn’t acknowledge it. I just don’t think that would be the first time that could have happened there. Just so you are aware. I stayed here a year ago for a weekend convention when there was no air conditioning and people had soggy carpeting and the room keys didn’t work. Earlier I was told renovations were complete but today was told they are ongoing.

Good
Traveller Type: young couple

Very Good
Traveller Type: Solo Traveler
  : Convenient location with free covered parking. Comfortable bed.
  : Bathrooms could be updated. Not enough toiletries in Bathroom. Wifi service in the room was very poor with little to no signal strength.

Very Poor
Traveller Type:
  : Location. Easy access to I 10
  : The rudest front desk clerk I have ever encountered. Didn't know his own hotel and actually raised his voice when I became annoy after he put me directly across from the elevator, which I specifically asked not to be. Hotel employee needs to be fired immediately.

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type: group
  : I love the rooms were a very comfortable size and our graduation group of 20 people was able to be on the same floor together. Also this hotel is 14 mins away from Xavier College and 10 mins away from the airport.
  : Hi my stay was complicated my bed was made up dirty, Ice machine broke on all floors 4,6,and 7th door. The cook is rude and was cooking with a hoodie on. Pissed off the held $624 on my card and now I have to wait 7 days to get my funds back THE HOLD IS BASED ON YOUR STAY THEY HELD A PERCENTAGE AND THE AMOUNT OF STAY.

Disappointing
Traveller Type: young couple
  : Location was great!
  : My room had a mildew smell and the shower curtain was molded.

Good
Traveller Type: group
  : I liked how convenient the location was from everything we visited. The lobby area and halls were clean. Our room was also clean.
  : The bathroom was very outdated. Oleatha could not figure out if she “liked” us or not. Upon arrival, she spoke over us when we were trying to explain to her that I called twice to speak to someone about payment methods. I was told your facility accepted cash and credit cards therefore we brought cash. She looked at me as if she did not agree and as if I were lying and she didn’t know if this was true or not. She eventually accepted the cash payment with no hesitation when it was in her hands. The next day, we did not need room service because we are very clean people and make our beds daily however we did need new towels because we don’t like using the same towel multiple times. When we entered the hotel from our outing, we inquired about receiving new towels and Oleatha stated, “don’t you already have towels in your room?”. There was an awkward pause and my friend that accompanied me on the trip was very upset. I also stated that we did not know there was a limit on towels to use per day or if we had to keep the same towels our entire stay. I am a valued member of Marriott Bonvoy program. My aunt also is a division manager in STL for Marriott hotels. Marriott is always my first choice however, I did not get that welcoming feel from Oleatha. But, the ladies that were at check out were really sweet and communicative! I did not catch their names but they were really sweet!