Domes Miramare a Luxury Collection Resort Corfu - Adults Only

Wonderful
Traveller Type: Traveling as Couple
  : Great lobby and restaurants. Attentive and nice staff clean sappy Rooms
  : Getting slightly outdated

Good
Traveller Type: Traveling as Couple
  : The part of the hotel on the beach. Beautiful, comfortable, a great view on the opposing Epirus coast, crystal clear sea, great bar and restaurant. Though modern it is furnished with taste, and responds to Mediterranean environment and culture. Local art and products are exposed, a massive olive tree is centered in the hall. The beach is beautiful, as the swimming pool. Both the menus served at the Verde Bar and at the 1926 Restaurant were good, we particulartly appreciated the Greek Salad at the Verde Bar. The wine list is quite complete, and we appreciated local wines, even if the pricing was frankly too high. Coming from Italy we do know the price of wines in restaurants ad hotels. The stay on the beach was comfortable and relaxing, we found what we needed. Unfortunately we have had a problem and had to leave before time in urgency. My wife's dad has been hospitalized during our stay and the situation is dire. We were obviously not in the mood to continue our holiday and so decided to cut our stay, leaving on Friday instead of Sunday. The staff helped us to sort things out. The room fulfilled our expectations, even if it was located in the other part of the hotel.
  : The other part of the hotel beyond the road. Difficult to reach, oversized, empty, a little bit spooky. Two swimming pools, a restaurant, a spa, hardly saw anyone there apart from someone from the staff. Too much nude concrete, too modern and minimalist for a Mediterranean resort, too big, too square, too long and too empty corridors. The same care and taste we appreciated in the part of the hotel on the beach did not seem to be applied to the upper part. At the entrance of the building there was a flow of water on the tar pavement coming from the irrigation system of the flowerbeds. The flow is continuous and mosses or algae proliferate making it slippery, particularly on high heels. The two parts are joined by a tunnel served by two lifts, the recorded voice in the lifts announces "Ground Floor" and "First Floor" or "Doors are Opening" and "Doors are Closing" in Greek and English very loudly. It is pretty evident there are only two levels, it seems a waste of time. It took us time to understand that the room was in the "do not disturb" mode and that we had to press a button to allow the cleaners in. We were not told at the reception. My wife is intolerant to lactose, no lactose free dairy products were available, but most of all the staff didn't seem to know the difference between intolerance to lactose and allergy to gluten.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type:

Good
Traveller Type: Traveling as Couple
  : Location is great, the hotel is clean and beautiful, the staff are smiley and helpful.
  : - The bathroom towels are old/ragged and sometimes have stains despite being cleaned. - We had a sewage smell in our bathroom - This is a Corfuan 5-star hotel, not an international 5-star hotel; it is a matter of expectations. For example, the fine dining restaurant didn't have a sommelier; the music was the same in all the hotel and all the restaurants; based on local interpretation in Greek, you won't always get what's on the room service menu (happened to us). This is minor but a matter of expectation of a 5-star hotel. - Hard to explain the cost paid vs. the above, but then, its August and its Corfu :)

Wonderful
Traveller Type: Traveling as Couple
  : The hotel design is beautiful, the private beach and the pools were amazing, the room was very comfi.
  : The only thing that was a little bit bothering was the walk from the rooms to the other side of the hotel, where you need to use some elevators and stairs.

Pleasant
Traveller Type: Traveling as Couple
  : Beautiful setting. The servers, housekeeping and porters were all great. Good breakfast buffet.
  : The management is struggling. There was so much miscommunication and confusion. It was constant and negatively impacted the quality of our stay. We couldnt have our simple but important questions answered (like what meals were included with our suite). Seems like the most basic of questions but literally every manager told us something different. Every day we had different amenities available to us despite buying an upgraded room with the haute living package (which is such a sham its comical). It was nuts. The facilities also need some work. Lots of little things that on their own are trivial but add up to a less than five star resort.

Very Good
Traveller Type: Traveling as Couple
  : Clean and by the beach
  : Part of the hotel that's not by the beach. The website is really confusing when you're booking so you're not sure which section of the hotel you're booking

Very Poor
Traveller Type: Traveling as Couple
  : We had to cancel our reservation due to urgent hospitalisation .
  : Process of cancellation was a nightmare.Staff demonstrated a complete lack of empathy. Customer service was terrible- had to email and call more than 7 times to get a representative and they NEVER called or emailed back. We fully understand that hotels have a defined cancellation policy but customer care should be significantly better in hotels that want to aspire to a luxury denomination. Cannot comment on their premises but after the way we were treated I will never consider to use their services in the future!

Wonderful
Traveller Type: Traveling as Couple
  : That we got the beach side hotel. We wouldnt have been happy getting the other side
  : We werent told about free shuttle bus to Corfu town so ordered our own taxi. The hotel did make that right though & didnt charge us.