Luna Holiday Complex

Policies

WiFi is available in all areas and is free of charge.

No parking available.

Pets are allowed on request. Charges may be applicable.

Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
People no matter the age stay for € 20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Luna Holiday Complex in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
This property will not accommodate hen, stag or similar parties.
Sky is closed from Tue 01 Nov 2022 until Sun 30 Apr 2023
Indoor Pool is closed from Mon 23 May 2022 until Mon 31 Oct 2022
Ground Floor Pool is closed from Tue 01 Nov 2022 until Sun 30 Apr 2023
Sky Pool is closed from Tue 15 Nov 2022 until Sat 15 Apr 2023
Towels are changed every 2 days, while cleaning takes place every 4 days.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorisation by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

Pet Policy: Only dogs up to 20kg are allowed into the property. Fees apply on check in and a damage deposit is required. Maximum 1 pet per apartment. Pets are only allowed in Superior Studio. Full policies & rules may be requested by email.

Roof top pool has an age restriction following the local health and safety regulations, roof top pool is for 17+ years.

Guest will be required to provide a valid credit/debit card. A pre-Authorisation of a minimum of €50 up to €100* will be blocked until guest departs from our property** No cash deposits are accepted.

Minimum pre-Auth is depending on the room type booked.

On Check out, we will revert back to guest card the Pre-Auth but it may take longer depending on guest bank.