AlpinLodges Matrei

Policies

No special conditions apply for groups.

WiFi is available in all areas and is free of charge.

Free private parking is possible on site (reservation is not needed).

Pets are allowed on request. Charges may be applicable.

Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
Children up to and including 5 years old stay for free when using an available extra bed.
People 6 years old and over stay for € 30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Please inform AlpinLodges Matrei in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
Swimming pool #1 is closed from Sat 15 Sept 2018 until Fri 31 May 2019
Swimming pool #1 is closed from Sat 07 Sept 2019 until Sun 31 May 2020
Swimming pool #1 is closed from Sat 25 Sept 2021 until Tue 31 May 2022
After you have been charged with the total sum of the booking, you will receive a booking confirmation and your personal reservation code for accessing the resort and your apartment by e-mail from the resort's booking office.

You will receive your keys for the apartment and the common area from the key box at the resort. It is absolutely necessary to have your personal check-in code. There is no local reception.

The apartments can be entered from 16:00 on the day of arrival. On the day of departure, you are asked to vacate your apartment and underground parking space by 10:00. Please announce late arrivals (after 19:00) until 16:00 at the resort's booking office.

The property's booking office can be reached by phone between 08:00 and 18:00 Monday to Saturday. You will receive this phone number by e-mail.

Special services (additional people, pets, baby cot) must be booked during the reservation process.

If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property directly.