Kernos Beach Hotel & Bungalows

Very Good
Traveller Type: Family with Young Children

Poor
Traveller Type: Traveling as Couple
  : There are two things that we really liked about the hotel. 1: Our sea-view bungalow looked nice and was quite spacious, we felt comfortable there. 2: The hotel's "private" beach would be great (if they actually kept it private).
  : We stayed at Kernos Beach in August 2021. The service was a disappointment in almost all areas. We heard from locals that the owner intended to sell the hotel at the end of the season and was saving costs wherever she could. This would explain why previous seasons might have been better. Some impressions below: Our sea-view bungalow was not prepared when we arrived (and we arrived late at around 6 pm), there were even still products (like a razor) left from previous guests; the dishes at buffet were often dirty (espcially the breakfast muesli bowls); the room cleaning service regularly entered our bungalow without announcing themselves; covid rules were not enforced by the staff (e.g., people were not wearing masks at buffets); you regularly had to fight for your chairs at the "private" beach because there were people that were not hotel guests occupying hotel chairs and the beach responsibles did not even care about it much (they would only help you out after complaining and were generally very rude); we regularly had to queue to get a table for breakfast, it took ages to get coffee refills (because there was not even remotely enough personnel), and you would generally not be able to e.g. order a bottle of water for breakfast or coffee after dinner (they would let you know you should go to the cafeteria for this); you would need to book massages in spa ca. 3 days in advance (who wants to plan a massage 3 days in advance when on vacation?); staff did not react to my messages via booking.com; food was generally rather disappointing (I would definitely recommend going to the restaurants in town instead, especially for lunch / dinner!); ...