Hostal Royal Cruz

Pleasant
Traveller Type: Traveling as Couple
  : Centra location
  : Very noisy location

Wonderful
Traveller Type: Traveling as Couple
  : The location is in the central, close to most attractions, Plaza mayor, Puerta Del Sol, Mercado De San Miguel and about 10mins walk to Gran Via. The location is hard to find as the signboard is pretty small and not prominent. You need to press the bell and walk up a dimly lit stairs to the second level. This is one of our favorite hotels that provides small breakfast snacks with coffee and tea in a small pantry room with some chairs and comfortable sofas. This rest place is a good gesture, compliment from the hotel, where we can rest after a long walk and let us feel at home. A quiet place where we can read books, probably interact with other guests. The hotel bedroom is rather small but the facilities are good. I like that every details are in view of the guest comfort. We love this hotel and would highly recommend. Their front desk staff are very friendly and extremely helpful. I wanted to compliment Luis for his excellent service, the morning that we left for the airport. We had booked a taxi the night before. It was raining in early hours of the morning when the sky is still dark, the taxi defaulted on us. We were panicky as we might miss our plane as there is no empty taxi in sight. Luis came running down towards us and offer to flag a taxi from the main street. There is still no taxi after 10mins. It was very cold outside and the wind was blowing hard, he was drenched a little, we were appreciative that he never gave up. Finally, he managed to get a taxi. Thankfully and with great relief we had arrived in the airport. Kudos to Luis and the front desk ladies for their great services and a memorable stay in this hotel.

Very Good
Traveller Type: Traveling as Couple
  : Perfect location and very friendly staff
  : Noise from bar street below, not super sound proof. Room quite small, big luggage barely fit. Feel like it is a bit overpriced for what it is.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : Nice people and good location. The rooms were comfortable and clean
  : Only instant coffee until 10am

Wonderful
Traveller Type: Family with Young Children
  : It was very clean, and the rooms, although small, were well arranged. There was a nice sitting room to enjoy complimentary coffee and snacks. The staff was very welcoming.
  : It's not that I didn't like it, but the room was a bit small. I found, however, that the room was so well arranged that it didn't matter.

Good
Traveller Type: Traveling as Couple
  : The location was perfect for exploring the city - easy to walk everywhere, and so many restaurants and bars open in the immediate area. Our room was small, but clean and comfortable. Having access to tea and juice and water (kept in a small room down the hall) was actually very useful. And we felt the value was fantastic. Staff were all very friendly!
  : It is very loud (and I live in a city). Inside, you can hear everything going on in the hallways, specifically the staff cleaning and if anyone is talking. Outside, the property is surrounded by a few clubs that are open (and pretty loud) until 5 or 6am. You can hear all the talking, yelling, laughing, etc. even with the window closed. And it was like that each night. Our room was also a little stuffy- we dont think the air worked very well.

Very Good
Traveller Type: Traveling as Couple
  : This is a simple and clean hotel for the money. We selected it based on the location and proximity to the museums which was perfect. The staff was super friendly and very accommodating. The rooms have no coffee maker or seating, so there was at least is a nice small lounge for having breakfast or sitting to read emails.
  : The size of the rooms are super small (ie. no closet or much room to move) and the shower is the size of a postage stamp.... but this is the limitation of the building, so not really an issue that can be addressed. Mattress was thin and very uncomfortable.

Pleasant
Traveller Type: Traveling as Couple
  : Location was great
  : Extremely noisy at night. Very small room

Wonderful
Traveller Type: Traveling as Couple
  : Location, cleanliness, friendly and helpful staff
  : Nothing