Apartamentos Avenue Rooms

Fair
Traveller Type: Traveling as Couple
  : Great location, close to city center.
  : Check in was horrible. Waiting over hour to be messaged how to get into apartment even if we had confirmed our check in time. Host tried to make excuses i was not reachable but messages on booking work even if i might have been on plane when he tried to call. and i did not received any notification from operator that i was tried to reach by someone. Shower could have been cleaner.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type:
  : Beautiful city, excellent location. Very kind hostess.
  : I had to call several times the given mobile number standing in front of the door, because the information given in booking confirmation said - the host will meet you at the door. Sorry , the info per email with info about door code, sent by the owner, came very late in arrival day, but it did' t check my email - I was waiting for somebody to come! Information in booking.com about the apartment was a bit ambiguous. You can see a terrace as a main picture and you automatically think - it belongs to the apartment, but it showed off to be on the roof for visit by all house guests.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : Good location at walking distance from the city centre and the beach. Easy check in and very comfortable place.
  : Bathroom has barn doors which cant be closed fully.

Very Good
Traveller Type: Family with Young Children
  : Condition of the shower

Very Good
Traveller Type: Traveling as Couple
  : Excellent location for exploring Malaga. Easy distance to rail station and buses. The apartment is modern and comfortable and was very clean.
  : There were no English speaking channels on the 2 smart TVs. The kitchen equipment was very basic and the towels appeared worn.

Disappointing
Traveller Type: Family with Young Children
  : Location was nice and by having a floor for yourself made for nice privacy.
  : First of all: sewage smell in the apartment lingering everywhere. But most intensely coming from the AC in the bed room. We stayed in apartment five, so I can only speak for this room.What was worse, was the handling of our complaint about the smell. Nobody really gave a sh*t. We complained since the day we arrived and asked for changing apartments, but since its fully booked this was not an option. We asked for at least a discount but this was denied. We were offered free cancellation of the nights we didnt stay and find a new apartment, if youre not happy with this one. Clearly not happy if your bedroom stinks! But finding a new accommodation during the busiest time of the year Feria de Malaga was not how we intended to spend our time. Of course you wouldnt find anything in the same price range regardless.We were told somebody would check on the situation but this was never done. It was always claimed that somebody went to our apartment and checked out the situation, but our baby monitor dismantled this lie with ease. Still the manager lied to us multiple times that she had been to the apartment and found that the smell was not too bad. She claimed it was coming from the dried river outside. Yet, when you leave the apartment and walk along said riverbed, you have no pungent smell at all.At some point that ac condensation started dripping through the ceiling into the bedroom and no one came to fix, check out clean up. Maybe some water gone bad was the cause of the smell. Well never know.I dont think I expect too much if I complaint about something that is clearly a nuisance coming from the apartment/AC, that this complaint gets treated with a certain seriousness. Check out the Problem together, tell me what can be done and if nothing can be done, how can we make the stay more pleasurable. Deflecting and lying certainly is not the way to build a good customer relationship.Malaga is a beautiful city with beautiful.