The Queen Luxury Apartments - Villa Carlotta

Policies

WiFi is available in all areas and is free of charge.

Public parking is possible at a location nearby (reservation is needed) and costs EUR 25 per day.

Pets are not allowed.

Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children up to and including 5 years old stay for free when using an available extra bed.
Children from 6 years old to 12 years old stay for € 20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Please inform The Queen Luxury Apartments - Villa Carlotta in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
A damage deposit of EUR 500 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note that The Queen Luxury Apartments - Villa Carlotta has no reception. Please contact the property 30 minutes in advance for check-in arrangements. Contact details are stated in the booking confirmation.

Guests who expect to arrive later than the check-in times mentioned in the Policies are required to contact the property for confirmation. For late check-in, additional check-in fees are applicable.

Please note that the attic apartments are on the 7th floor and the lift goes only till the 6th. This means that for the last floor stairs need to be used.

At check-in guests are required to show a valid ID card with photo, as well as a copy of the credit card used for making the reservation. In case this is not presented, the entire amount of the reservation will have to be paid. For reservations made by a third party, you need to fill-in an authorisation form and present a copy of the person's ID and of the credit card used for making the reservation.