Sunderby Hotell & Konferens

Wonderful
Traveller Type: Solo Traveler
  : Institute that offers a hotel service; my room was nice and had all the essentials. Breakfast is served early (7:00-8:30) but it's possible to have a pre-made box delivered to a fridge in the common area to be eaten at any time. The common area includes a shared fridge, too, where one can keep any "private" food (or leftovers from a previous day's breakfast box). Bus stops Folkhgskolevgen and Sunderbyvgen are extremely close by and have good connections to the centre (lines 1 and 2 alternate to provide a bus every ~30 mins) as well as the shopping district (line 12 stops at the Storheden shopping centre and both 12 and the aforementioned 1 and 2 stop at Stads centrum which has a supermarket and pharmacy).
  : The area is mostly residential and has only one (albeit good) restaurant nearby; for any other needs it's required to walk a bit or ride a car/bus. Access to the facility is a bit confusing: when the reception is open (usually 8-16 on weekdays) the hotel can be accessed from the main entrance of the institute; otherwise one has to circle around the building and enter from the side. When the school side of the building is closed, it's inaccessible from the hotel side so, even with the hotel keys, one can't get in from the main entrance. Since I visited in late February, the shorter path from the main entrance to the hotel door was covered in snow and tricky to walk but I suppose it should be easier to get around in Spring/Summer. As a final note, while I haven't had any issues with it I do feel that checking out at 9:30 may be a tad early.

Good
Traveller Type:
  : comfortable beds and a large room
  : no one there on arrival, all doors closed and no message about a key code.. we had to phone and spell our name 3 times before we got in. Nice kitchen but microwave only so we couldnt cook a proper dinner. Breakfast box kind but better healthier food choice expected in scandinavia

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Business Traveler

Good
Traveller Type:
  : Location was perfect as were coming for the sport camp and sport facilities were just in 100m out of the hotel. Sauna was very good and clean + relaxation zone. Common kitchen with fridge, microwave ovens, electric kettle was a good facility. Quite area, close to the river.
  : Breakfast was the biggest disappointment, in spite of I sent a message to the hotel in advance about the importance of the good breakfast. We were traveling for the sport camp with children. Breakfast scheme has been changed 4 times during our 9-night visit. From ready boxes in the fridge to no breakfast at all Weve stayed for 9 nights and no one visited to clean the rooms. At the end of the stay rooms were quite dirty. No bikes for rental were available. The nearest shop in 4 kms with quite poor bus connections.

Very Poor
Traveller Type: Traveling as Couple
  : no one to welcome you rooms for kids (extremely small beds)no instructions in English in the room you have to leave very early no breakfast box even if paid, you have to claim and wait a long time to get them (though you have to rush because its mandatory to leave at 9.30!)

Good
Traveller Type: Traveling as Couple
  : The cleanliness, the neighbourhood, the WiFi, the free parking, the complementary coffee/tea
  : I was deceived by the completely missing breakfast (included in the offer, and therefore in my contract with this host). On Sunday July 30, There was NO STAFF present (we HAD to check-out until 9:30), and till then, no explanation for the locked dining room, for the absence of any staff, for the missing excuses or explanation for the NO BREAKFAST served, NO breakfast boxes, which of course was included in the price I paid. I have called the hotline provided in the check-in instructions and the lady at the helpdesk could not solve the problem. More than that, there were other guests, old people, one mother with children besides the two of us, who counted on this breakfast. I consider that the host should return some money to all his guests who paid for a not delivered service. Please, Booking.com, step-in, to solve this chronic and repeated issue for your future customers