El Colorín

Fair
Traveller Type: Family with Young Children
  : Good location. Food and beverage in the bar/cafe downstairs is pretty good with a nice local crowd. There are also restaurants, bars, cafes and various stores close by.
  : We were staying in the peak of winter with a three year old. The heaters would turn off in the middle of the night and not turn back on again in the morning, leaving us freezing in the room. It was bearable, although not comfortable. It is generally very cold in the winter because the location is ~1000m above sea level and the building is old and lacking modern insulation. We reported the heating issues to the staff after a few consecutive days of heaters not turning on in the morning. Unfortunately, the first staff was very dismissive and insisted that the heaters turn back on at 6:00, almost as if accusing us of lying to them, not offering to check on their end. This bad attitude of the staff really gave us a bad feeling for the rest of our stay, even more than the actual heating issue itself. The next day, the heaters were not turned on until ~9:00 and we went to report it and were ready to show the staff the issue (since they refused to believe us). This time, it was another staff who was supportive and said that he will look into it. He also suggested an alternative of using the air condition with a higher temperature setting, in case the regular heating is insufficient. They fixed the heating the next day, but towards the end of our stay, the heating system was once again not turning on in the morning. We understand there can be issues especially with small places like this, but we would have appreciated some empathy instead of being dismissed and perhaps some honesty about any issues with the heating system (if any).

Wonderful
Traveller Type: Traveling as Couple
  : The bartenders who checked us in and out were very friendly and told us all we needed. The location was perfect as we were there for a show across the street. It was perfectly clean with a great shower. Super affordable.
  : The rooms are compact and you can hear the neighbors as well as the restaurant below, but that is to be expected in this type of hotel.

Poor
Traveller Type: Traveling as Couple