The Cranley Hotel

Very Poor
Traveller Type: solo traveller
  : The hotel lies in a nice and convenient location in Kensington, close to Gloucester Road tube station from which the city centre can be reached easily
  : - at arrival I had to pay a £ 50 deposit ("in case I lost the key") which is advertised nowhere in advance and which is absolutely ridiculous for a serious hotel- the man at reception was unfriendly and rude, there were permanent queues of guests complaining about the circumstances and impositions at the hotel- my room was dirty and run-down, nothing like in the pictures advertised: A stained carpet, a leaky window with completely torn curtains, dirt under the bed, a mouldy bathtub with a hair-covered drain and mould in the joints (see photos). I can't blame my room neighbour for joining the usual queue of complaints at the reception desk and wanting to leave immediately- The Cranley, as with all its operations, minimises the time, effort and money spent on breakfast in order to maximise the return. Alongside a few lovelessly draped slices of toast are a few miniature slices of cheese and ham, two of which can be used to painstakingly drape half a slice of toast. There are corn flakes and milk, but no fruit or yoghurt. To drink, guests are treated to a thin instant coffee and an equally thin orange juice.- the hotel has a fabulously poor average Google rating of 2.3 out of 5 stars. In fact, this is the only achievement that the Cranley can boast of- I cannot understand why booking.com still cooperates with a place like this in view of all the negative feedback here and on other platforms

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : It is a old type of hotel, with imperfections but that it's the magic. Very comfortable and nice bed.
  : Everything was ok

Poor
Traveller Type: young couple
  : We were able to have a good sleep, though we were drunk. I think the bed was comfy. Nice view of London from the window
  : The man on front desk was a bit grumpy, £50 key deposits, room didn't look like the one advertised, no queen size bed as advertised just 2 singles pushed together, ac didn't work - room was hotter than hell and slept with window wide open all night, phone didn't work, dirty and tired decor, bath stained, not very welcoming over all, breakfast is just hot drink, juice and toast, no mini bar as advertised, cupboard doors didn't close, having to manhandle the TV out of a cupboard, and finally HAD A RANDOM CRUSTY OLD JELLY SWEET OF SOME DESCRIPTION SHOVED IN THE PEEPHOLE???

Very Good
Traveller Type: solo traveller

Very Poor
Traveller Type: group

Disappointing
Traveller Type: solo traveller
  : location
  : cleaning of the rooms and the breakfast

Fair
Traveller Type: young couple
  : The decoration and style is nice but some rooms really need some work done regarding the damp.Location is brilliant.
  : Basement rooms should not be used. We were given one and I asked for another room as it was not good enough, visible damp on the walls. No bed covers, light fittings broken and bed side lamps not working. Main lights half working in one part of the room.Our new room was renovated and much better and healthier. No sign of damp. This was on the 1st floor. We continued to stay in the hotel due to the new room.Breakfast is very basic, do not rely on this unless you have no other options. They were slow to get it ready. It was Plastic cutlery and it run out, there was a 4 piece toaster half worked. Disorganised and very limited, all cold food.Fish in the fish tank in the seating area looked dead and it was sad to see the tank in a poor state. Fish wasn’t dead as it did eventually move.Reception is a desk in the hallway. Weird set up.I would personally avoid this place again, however they appear to be making some renovations as the new room was much better. But I cannot look past easy things to fix, such as organisation, cutlery and a new toaster.I wish the owners all the best as the place has potential but they need to do something quick as I felt it was at risk of being shut down if not.3 stars given due to new room and effort in this department.

Poor
Traveller Type: review category business travellers
  : Wifi was strong, and room was large
  : i was very disappointed by the service. house keeping didn't come for three nights, I ran out of toilet roll and when requested they didn't come. the staff weren't friendly, and smoking was allowed in rooms which meant the hallways smelt. The lift went in and out of service and zero help was offered with bags up and down stairs. The bedding was also missing and for the first night I was without a duvet. Will not book again no matter how close it was to the location I needed to be.

Very Poor
Traveller Type: young couple
  : Ripped carpets no phone, USB connection just standard plugs breakfast was a joke, toast, cornflakes, jam, ham and cheese slices booking.com I’m ashamed with them because this is the second hotel they gave me what is crap, but it seems I never go a look at any of these properties well overpriced and the self said they’re closing down in two months to refurbish it. We had a bed underneath the sheets were two singles, so you rolled into the middle where the table in the room with the glass slid off very dangerous up the curtains couldn’t tell you what was on it blood or food stains tripping over rips and carpet everywhere throughout the hotel wouldn’t recommend this hotel at all. Maybe when it’s done up who knows still using old-fashioned keys to open doors and look it needs an overhaul a restaurant, proper breakfast a bar, maybe be able to come a bit more popular and the price to come down and we cope the price of doing up the place very disappointed one of the worst hotels ever stayed at and only two hotels I’ve ever stayed in worse both though booking.com
  : Breakfast was a joke. Hot water Jim Work properly. Had to have a cold shower for when out in the evening. No kettle, no tea, silly or coffee had to go down to the reception where there was a lot of flask option. Terrible should’ve took pictures but really couldn’t be bothered because the place was decapitated clean couldn’t really fault that but painted walls were done just to make you look good and terrible painting. Air-conditioning didn’t work properly. I meant when they do this property up. I hope they take a lot of things into Cass situation because it needs a proper work they said they can they can do it in three months you need about six months it’s a big building they underestimate what they’ve Gotta do I reckon so