Stay Inn Soho

Very Good
Traveller Type: Family with Young Children
  : Prime location, secure...
  : At the top of 4 flights of stairs...

Very Good
Traveller Type: Traveling as Couple
  : Had all the facilities I needed to make dinner, the location was great. A nice apartment with a comfortable bed.
  : I had to pay a 350 deposit and 5 days after leaving, I still haven't got it back. I didn't see the notice about the deposit until I had booked and paid for the place. The sofa was dirty and I kept finding hair around the place, there was a great big hole in the shower room ceiling which made me uncomfortable.

Very Good
Traveller Type: Family with Young Children
  : Everything needed, the boxes were all checked.
  : The smell of fish from downstairs. I don't like seafood. Washer/ dryer were tricky until I found the manual. The staff thocwerecwuick to respond.

Very Good
Traveller Type: Solo Traveler
  : The location was amazing proximity wise to different places I wanted to visit. 15/10 for location. Only thing is, there are a couple of bars on the street. I stayed there on a Tuesday night, and the bars were still loud after 11pm, if it bothers someone. I didn't mind it.
  : Plenty of stairs to get to the flat. Luckily enough I didn't have a massive suitcase but a warning could be nice for those who might not know.

Very Poor
Traveller Type: Solo Traveler
  : That they allowed me to check in early
  : The masses of ants.The above-legal decibels of endless drilling from next door's construction work that was so loud I hid in the bathroom to try to get away with it. I was physically sick from the stress and vibration and had a massive headache from the hours of noise.. If works are going on, this SHOULD BE MENTIONED AT THE TIME OF BOOKING OR AT LEAST BEFORE THE STAY. It was truly horrible.That after I moved in someone tried to get in through the door of the apartment, quite forcibly. Luckily I had put the catch down. This is illegal and I was very frightened. I actually didn't stay the night and went elsewhere because I was so traumatised by the experience. Yet they didn't seem to care at all about any of the above.No compensation being given. No proper apology. No refunds.

Fair
Traveller Type: Traveling as Couple
  : Great location
  : Wasnt clean at all, most of the units were damaged/marked, not good upkeep at all. Definitely not worth the money.

Very Poor
Traveller Type: Traveling as Couple
  : Nothing! First impressions of a dingy hole found in the back streets of a favela in South America. Place smelt of heavy bleach on arrival, as if it had just been cleaned up from a mass orgy or worse.Checked in at 3pm only to find excessive angle grinding and drilling going on in the apartment next door. When calling the booking agent, nothing was done to rectify the situation nor attempt to move us to alternative accommodation. The staff are rude and insolent! After speaking to three different booking staff from Stay-Inn, none were going to even try to rectify the disappointing experience even after having just checked in after an hour. The general state of the apartment was run down and seemed to have been used as a regular knock shop for the area.On attempting to amicably find a solution with Stay-Inn staff, I was shunned aside and told to deal with the construction noise for 3 hours in the evening and then would surely be woken in the morning by more of the same ! As I travel for a living and stay all over the world, 3-4 different countries each month for the last 25 years, I have never been treated with such disrespect and with such appalling service.My wife and I left the premises one and a half hours after arriving due to persistent drilling and angle grinding and checked in at a clean and noise free hotel and left the apartment as found. The staff from Stay-Inn refuse to refund my payment and am still waiting on my 250 deposit. Unbelievable
  : Mostly everything, septic under black light, and the exceptionally unfriendly Stay-Inn staff.

Very Poor
Traveller Type: Traveling as Couple
  : Nothing.
  : Terrible customer support. Room full of ants, bed full of ants, we've been stung all night. Totally abusive deposit, and payment system as well.Masons hammering at the window from 7.30 a.m.

Poor
Traveller Type: