BmyGuest - Arroios Lisbon Apartment

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Lovely, very spacious and clean flat in a great location. There were 3 of us and we were very comfortable. Close to metro and buses and even has a garage which is what we needed. Also has an elevator and a grocery shop is right across the road. Two bathrooms, which was a big plus. Modern TV with lost of channels. There is no central heating (or air conditioning) but 2 heaters were provided. One bathroom had an integrated additional heater as well, the other did not. The garage was a big plus which is very rare in Lisbon. Just make sure you have a very small care, garages are tiny.
  : It's a lovely flat but lacks the most basic things, on Airbnb they're called "essentials" because they are quite essential. So no shampoo, bin bags, salt, sugar, oils, coffee, tea, soap ... I've never stayed in a flat that did not have essentials so we had to buy everything which seems very wasteful. Every guest will have to buy a whole pack of salt even if only little is needed, same with all the rest ... It's also lacking simple comfort things which indicate no one ever lived here - there are no small spoons, no colander, no adapters, no extensions (you have to switch off a lamp to charge a phone, for example). Coffee machine was not working, which we unfortunately discovered after we already bought the coffee capsules. It was additionally upsetting that the host assumed we "broke" the machine, almost accused us and it's a very basic, cheap coffee machine (he kind of calmed down later) so that seemed very petty (plus we did not do anything to it anyway). A big minus was also that there is no lockbox so you actually have to meet the host in person which requires a lot of scheduling/arranging - the host even asked us to come to a completely different location to exchange the keys and pay tourist tax. Luckily he then managed to meet us at the flat.

Good
Traveller Type: Family with Young Children
  : Very spacious and comfortable
  : Shower is not fixed and you have to check in in a different location, if you do not have a car, that would be a problem for sure

Fair
Traveller Type: Family with Young Children
  : - the location is good, quiet neighborhood and close to the metro - apartment is big- private underground parking lot - friendly host who took his time to explain everything
  : - 2 heaters from which one was small and useless. Was quite cold in the apartment, the person sleeping in living room was sleeping in cold. To take a shower you first heat the bath with the heater, then you exit in the cold bedroom / hall. In the morning was terrible to enter the kitchen, no more than 17 degrees there. I understand that this way is the living in Lisbon, but we are tourists, we pay a lot and we deserve a minimum confort - useless kitchen, was for the first time in my life that I stayed in an apartment with no garbage bags, nothing to wash the dishes (all of them were greasy, probably they are washing them only with water). Host is expecting that the tourist will buy a pack of 20 garbage bags to use only 2-3? - funny fact, is asking 100 deposit but the apartment is quite old and damaged. Literally nothing to destroy there :)- in conclusion, if is winter and you have children, avoid this location

Wonderful
Traveller Type: Business Traveler

Very Poor
Traveller Type: Family with Young Children
  : The location.
  : Just about the accommodation, some of the furniture was broken. For the price you pay, for the apartment, plus the deposit they charge you upon arrival, to cover the cost of any damages, which is ironic, because the majority of the things in the apartment has already been damaged, you expect a good standard of furniture and a certain level of comfort, and hospitality from the staff. There is no one to show you around, when you first arrive to show you how things are and work, and that is probably because nothing is of standard inside the place . The bed was a disaster, the mattress feels like your sleeping on metal, along with the sofa bed, my body and my families is full of pain and aches, due to those beds. Insufficient amount of towels for all the guests, making us gave to share among three towels which is truly remarkable and disgusting. You would think after a global pandemic, the apartment would have an adequate amount of towels and bed lining, to avoid this sort of issue, you go on holiday to get away and relax but that was the last thing I could do with the state of this apartment , the toilet seat was broken, the stores window in one of the rooms was broken and did not open,basically everything in the apartment was broken. Its truly disgusting, the state the apartment is in, for the prices they charge and I'd urge booking.com to remove this place off their listings until they make appropriate improvements to this accomadation, as this place does not correspond at all with what is advertised.

Very Good
Traveller Type:
  : The apartment was a fair way up out of the city, but on metro lines if they are your thing. We are walkers, so approx 30 minutes walk down town and a biy longer to get back up the hill. Beautifully set out 2 bedroom 2 bathroom apartment as pictured, but no AC in the middle of a heat wave. No fans etc and bars/ restaurants down below the apartment, that were very noisy until approx 2am, so having thr windows open for air meant bright lights and LOTS of noise.
  : The lack of AC, no fans, no sharp knife to cut up bread etc, we had to buy one which is not ideal when travelling internationally. Having to go to a different place to collect keys added stress to our driver. Lisbon is a very big busy city now!

Very Poor
Traveller Type: Family with Young Children
  : spacious
  : -zero hot water for shower or kitchen on day 1- unresponsive owners to fix it, booking.com could not get hold of them, apparently you need to leave the window open in the kitchen, even then the water would go hot & cold running a tap as geyser is old- very loud at night - every single night, not just a Saturday, week nights too, the bar downstairs is loud with music, people singing, making noise, can hear the cars in the road- left the baby crib in the packet with no bedding, we had to assemble and make our babies bed, poor service- the indoor parking is not suitable for a large car, it is very tight and narrow to get in, very stressful, someone parked their car in the road in front of the parking garage, making it difficult for me to get in, which resulted in me scratching the whole side of the car against the garage, if you have a car look for adifferent place - dirty pots to cook with, they need ascrub clean, probably because they dont provide guests with any cleaning / dishwasher detergent- some cooking utensils are so old they are rusted, very dangerous for ones health to use - other than some salt, they provided zero basics, which is rare for an apartment booking, no spare rubbish bags, no sugar, no tea/coffee, no washing detergent, nothing- the area is very run down, a lot of homeless people on the streets surrounding, would not feel safe for a female to walk around at night - the check in process is inconvenient, you have to drive to another spot 6 minutes away, on a busy road, very difficult to find parking to collect the keys and pay deposit- we felt like the people running the place really didnt care that we had all these things doing wrong, unlike Airbnb where they make a plan for you otherwise their personal rating will be impacted, which isnt the case on booking.comIn conclusion not worth staying here if you are a family, especially with a baby, and if you have a car, or if you want to get a good nights rest

Wonderful
Traveller Type: Family with Young Children
  : Really spacious apartment close to cafes and restaurants, minute walk from metro and bus station. Parking
  : A bit noisy at night

Wonderful
Traveller Type:
  : clean and confortable
  : having to go to a different address to chech in a.nd collect the keys