Castle Hotel & Apartments

Poor
Traveller Type: group
  : Location was good.
  : The reception staff need to go on a customer service training course. All of them.

Very Good
Traveller Type: young couple
  : Breakfast was ample, almost too much. Receptionist helped with our bags, it wasn't her job so she went beyond to help. Very friendly and welcoming. Love the location opposite the castle wall and short walk to the cathedral.
  : No lift as listed building but the receptionist helped with our bags.

Pleasant
Traveller Type: young couple
  : Excellent location Cleaned well and modern Parking really helpful
  : Staff are few and far between - also doing everything at once. Mattress was very solid and uncomfortable- needs replacing - pillows are cheap - not all sockets worked - kettle old and dirty - £1.50 Dunelm mugs in the room - charged £195 for one night and expected a much smarter stay - disappointed

Wonderful
Traveller Type: young couple
  : Location, staff everything

Wonderful
Traveller Type: young couple
  : Tiffany in reception was exceptional
  : Nothing really

Very Poor
Traveller Type: young couple

Disappointing
Traveller Type: young couple
  : The location is exceptional. Very very central to the historic district and the best pubs and restaurants. My room was nicely laid out and decorated to a high standard. Lovely view towards the cathedral and castle.All the staff members were lovely, polite and well turned out. Can’t fault them, I think they were doing their very best.
  : A very warm night on my stay. The room was at the very top of the building, so heat rises. The room lacked AC and you couldn’t open the windows (as a notice said) as the pigeons would come into roost. I get that warm nights in England are short lived or even rare but if the pigeons coming into the room is an issue, a simple mesh blind costs £10-20 each and would be easy to fit and solve this problem.Instead the bed had a high tog duvet and the hotel had provided a tower fan as a measure to combat the roaring heat. It did not. I didn’t really need a breakfast but as it was included I scurried on down in the morning for a vegetarian cooked breakfast. I could talk at length here but like all meals they rise and fall with the quality of the ingredients and the wisdom of the cook. My partner is a meat consumer; her sausage as an example was extremely dry. If you are going to cook for the rush at breakfast, you are likely to batch cook and keep the outcome warm until needed. If you do this well, fine, but done badly you dry everything out. It was only 8am when we arrived for breakfast, so if the meat is dry at this time, what will it be like at 9 or 10?On the flip side, my vege sausages had not seen a hot pan. I think they came out of the freezer, straight into the microwave and onto my plate. They were tepid on the exterior with a cold icy core. I left the table before the replacement was produced as I needed to get the day started. All my negative observations from my short stay are easily remedied. I hope they are ASAP.

Very Good
Traveller Type: solo traveller
  : breakfast excellent

Wonderful
Traveller Type: young couple
  : Good central location, private, could park right outside the door of our room, clean and efficient for what we needed, lovely breakfast included in the price with a very relaxed atmosphere and friendly staff
  : You could hear everything from inside the room, pretty sure I could hear someone else snoring, plates bashing about I think we were next to the washing up part of the kitchen, and lots of goings on outside drunk people etc

Pleasant
Traveller Type: review category business travellers
  : room and breakfast was great and friendliness
  : the beds were sift and it would make the world of difference is the beds were more substantial like a Hypnos mattress for example, then you would have something unbeatable we feel in Lincoln