Smartflats City - Perron

Very Good
Traveller Type: Business Traveler
  : good location, easy access
  : dirty apartments there were no cleaning utensils, spare garbage bags, dish towels, the dishwasher was broken

Very Poor
Traveller Type: Traveling as Couple
  : Nothing...
  : All...

Pleasant
Traveller Type:
  : Receiving the instructions for self check-in was a bit messy and delayed.We got an apartment different from the one we have booked, was the sofa super dirty and the sides falling all time. The water in the toilet was leaking all the time and the light in the living room was so dim. Also some cooking equipments was so dirty and unhealthy.

Poor
Traveller Type: Business Traveler
  : Easy access via code sent to my phone before my arrival. No keys were needed to access the apartments. The locations was in the middle of Liege, but still in a quite corner of the city. The apartment was cheap if shared with a group of guests.
  : The apartments were in a devastating condition. The promised beds were insufficient, two sleeping couches were broken. The guests were forced to take out the mattress and sleep on the floor. The apartment was swept clean but not properly clean. Dust and dirt could be found all over the place. There was unfortunately only one toilet for six persons. We have booked three apartments for a large group and only one of the cooking spots on one stove worked - all others were broken! The reception caused several times confusion. Either I was getting information to apartments in a different city (Brussels) or confusing information was given like a confirmation of only one apartment even though I booked three.

Good
Traveller Type: Traveling as Couple
  : Great central position. Clean. Fridge.
  : Tiny lift, but we were pleased there was one! Only 1/4 of a roll of toilet paper was left for us for 3 days! No rubbish bin or tea towel made things a little awkward. Perhaps these were an oversight and not normal.

Disappointing
Traveller Type: Solo Traveler
  : The terrace, the shower, the bed and the good location
  : CONNECTIONS!!!No wifi and no TV signal during all my stay.The staff didn't care, they said I have to solve the problem by myself....

Very Poor
Traveller Type: Family with Young Children
  : working refrigerator and stove; comfortable beds with linens and towels included; good wifi signal
  : dirty and uncared for environment; unusable dishwasher and washing machine; sleeper sofa in tatty living room; wardrobes and chests of drawers that are unusable because they are too dirty; dirty dishes, pots, glasses and cutlery since they were last used

Very Poor
Traveller Type: Solo Traveler
  : NOTHING
  : EVERYTHING. This is a fake advertisement, the hotel doesnt let people in. You will pay and then youll be left without a room. AVOID THIS PLACE. You will be left without a place to stay. No refund too

Very Poor
Traveller Type: Solo Traveler
  : Whats on the picture was different from what they offered, the property was very dirty, no water, no bedsheets and the worst part of everything is sleeping every night with bedbugs and no one seems to care, we requested for bedsheets or possible change to another apartment, No response or action taken. Worst customer service both from booking.com and Smartflats. Wrote customer support and all we got was issue has been escalated and someone will get back to me. Until we left the apartment no call no show. Called to property owner, no response, even message them on WhatsApp with pictures and videos of the property condition, no response till now. One was spent to check on the property or at least to send bedsheets. Hope they will not take down the pictures that uploaded here and also wish I have means to upload all with video, just for people to see the horrible state of this property.
  : Imagine that we have to go and look insecticide and spend 30 euros just to see if we can have a good sleep. Whenever since I have been use short stay properties from booking this my first and worst experience, sleeping with bedbugs, honorable!

Poor
Traveller Type: Family with Young Children
  : The space and the rooms
  : The place was filthy. Clearly not been cleaned properly for a long time. The floor was covered in bits and was gritty. The picture windows which should have been nice were totally filthy. There was actually greasy imprints of body parts on the windows, it was grim.