Smartflats Budget - Louvain Central

Very Poor
Traveller Type:
  : It was the worse experience Ive ever had
  : the building was under construction, there was no light, no hot water, there were stains on the wall and the mattress was just laying on the floor. There was no main door

Very Poor
Traveller Type: Family with Young Children
  : Almost nothing to like, except probably the location. Leuven Town Hall is a 7-8 minute walk from the apartment.
  : There's a lot not to like.Let's list them in order:1. There is no scoreboard announced before check-in by e-mail to enter the number to enter the building. It is simply ripped out of place. And consequently, the door is wide open, which calls into question the safety of the residents in the building.2. The apartment (room) itself is very small. Designed for 3 people room with bunk beds (first tier for two people) is very located in a miserable 10-12 square meters (in the description stated more), which makes living three people extremely uncomfortable.3. But the worst thing is that the whole period of our stay there (5 out of 6 paid days) there was no hot water in the room. Imagine, the 21st century and no hot water in the center of Europe (but Europe has nothing to do with it). Repeated appeals to the administration of the apartment did not lead to any results. And we had to evict a day earlier and rent another place to live.In addition to all of the above, from seven o'clock in the morning in the building and in front of it began noisy construction and renovation work, which greatly adversely affected the comfort of living.When I return to Leuven in the future, will I rent a room here or recommend it to my friends? The answer is a definite NO!

Poor
Traveller Type: Family with Young Children
  : It was centrally located.
  : In the middle of a construction zone. Mail entryway foyer spread under construction with large sections of visible electrical wiring having it off the walls and Key code directions to open main doors were confusing and inaccurate. We had no warm water for the entire 5 night stay and there was no staff on hand and the people in the app were unresponsive / useless. I had friends staying at an award winning hotel down the road in a renovated monastery for a lower price.

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : Smell, water blockage, no warm water. Smoking smell. No Parking

Poor
Traveller Type: Business Traveler
  : The location was fine I guess. It was reasonably clean.
  : There was not any hot water for the duration of the trip, they offered to compensate for it, but I'm still waiting for this. Also one of the lights was broken. The room was not the same as in pictures, and the entire building is actually in construction so there are noises after 8AM. The room is suitable just to sleep and definitely not for longer than a few days.The building is not locked over night, which came in handy the first night because the keypad is missing... The support team is not so responsive.

Very Poor
Traveller Type:
  : I liked the fact that the property is located in the city center. It also promises to be nice and spacious.
  : Communication was bad. We encountered numerous discrepancies between personal communication on the app and on booking.com, which ultimately led to a frustrating situation. Regrettably, we were left with no choice but to book alternative accommodations a day after our arrival in a dirty room. The absence of a dedicated contact person to address our concerns compounded the overall negative experience, at least from my perspective.

Disappointing
Traveller Type: Business Traveler
  : Location
  : Window couldn't open, no warm water.

Disappointing
Traveller Type: Traveling as Couple
  : The location was good, close to the city centre of Leuven.
  : While building looks like a construction site. The sink in the bathroom was not connected, wires sticking out of the wall without any isolation. Bad smell in the apartment. While place could be cleaner. The photos on Booking.com don't mach the apartment we had.

Very Poor
Traveller Type: Family with Young Children
  : Good location to city centre, but horrible place to stay
  : Not a nice stay, any attempt to try and contact smart flats is impossible, very tired apartment, smell of damp, No hot water. Definitely the worst place we have ever stayed. Entrance via building site, in serious need of rennovation

Very Poor
Traveller Type: Business Traveler
  : Nothing. It was terrible. No running water
  : It was under construction