Be Cottage Hotel

Very Good
Traveller Type: Traveling as Couple
  : Great central location and next to market. A pleasant relatively small hotel

Wonderful
Traveller Type: Solo Traveler

Good
Traveller Type:
  : Good location
  : Room and bathroom very small . No air conditioning WiFi didnt work in room

Very Poor
Traveller Type: Traveling as Couple
  : close to the centre of town
  : We booked the Be Cottage Hotel for 2 nights. We travelled from the south of France for 7.5 hours and arrived about 6pm. We checked in and got changed in the room and went out for dinner. On returning to the hotel we went to bed, the bed was unbelievably uncomfortable, it was so soft it was like sleeping with a dip in the middle of the bed. So as you can imagine we woke with bad back and neck pain. The hotel had no air conditioning so with the windows open it was very noisy.When I had a shower in the morning I saw how terribly dirty the hotel was. I went down to reception to report this but no one was around. I then emailed the hotel with photos of the dirt in the room. We decided to leave as it was just really dirty and a very uncomfortable room.The lady on reception was very apologetic but said she couldnt refund without the management.Booking.com contacted the hotel and the manager has said there would be no repayment for our second night as we could have reported to reception, please note no one on reception after 8pm. However I also messaged the hotel to complain at 10pm. They also said the beds have been recently changed, they must have accidentally bought blow up beds! That is definitely not a new mattress! I notice that others have left reviews about terrible beds so its a common theme.I havent asked for a refund for the first night but just for the night we havent stayed for. We left early so room could have been resold.I wanted to give the hotel the opportunity to rectify the issue but it would seem not only can they not provide a good nights sleep with a clean room they also provide terrible customer service. They clearly dont want to be fair, how many times can you try to contact someone! It is not my fault they do not man reception after 8pm.I would like to say prior to the stay the reception team were helpful at answering queries about parking etc.

Poor
Traveller Type: Traveling as Couple
  : The location and outer appearance. The pillows were nice and firm
  : The bedroom was on 3rd floor and the lift was very rickety. The corridors were dark and dismal. Then there was the bedroom!! Ridiculously small and the bed was very badly made. So crumpled

Pleasant
Traveller Type: Traveling as Couple
  : Location
  : A bit on the expensive side

Very Good
Traveller Type: Traveling as Couple
  : Great location and good value breakfast.
  : Uncomfortable bed. Roadside parking which in the height of the season I would imagine could be tricky.

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: