A29 - Calheta House in Luz

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : The best balcony view one can ask for. Great to just relax. Small beach upfront as well as a big nice one in a 7 min walk with everything else you need in walking distance.
  : We had to get used to the darker interior than it seemed on the pictures and also the street upfront with the bars is nothing for light sleepers. But we haven't had any big issues with that.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Solo Traveler
  : Great view from the balcony. Close to beaches.
  : Hard to find with the address given. Off by a few hundred meters.

Good
Traveller Type: Solo Traveler
  : The keys should be marked as 9 not A29
  : The view

Fair
Traveller Type: Traveling as Couple
  : same ham rolls every day became very boring, no change at all, all other breakfast food was good
  : 2 out of the 6 dining chairs were broken. the only 2 "arm chairs" would have a job to fit a 6 year old. no other seating as the sofa bed kept collapsing and when put into the bed position was just 30cm off the floor. front door key doesn't fit properly so took ages to get into the lock every time...no outside light to assist. tv was really small i would replace the bathroom cupboard with one half the width to give more space when on the toilet

Poor
Traveller Type: Business Traveler
  : The location is very central, in the heart of the town, albeit right next to a very loud bar and several restaurants that remain noisy until quite late.The view is nice, once the windows were cleaned, and the living area spacious.The backed breakfast offered a good variety and was delivered promptly and quietly outside the door.
  : The apartment was not cleaned, and my companion for the first night was a reasonably-sized cockroach, which I was worried would get into my luggage because there were no available wardrobes or drawers for clothes (all were locked for owners, full of beach equipment for holidaymakers or with extra bedding).I called management and they sent out a cleaning team the next day, which admitted the apartment had not been cleaned (the amount of dust was weeks or months old, as pwr the photo) but managed to kill the cockroach (picture attached). The maintenance man said they were still recovering from summer. I said they should have taken the time to ready the apartment rather than trying to rent it dirty and with maintenance issues. The management company agreed to reimburse the cost of the first night but stopped responding to both myself and Booking. Booking stated there was nothing else they could do and gave me a token credit. Laughable treatment all round The check in process reminded me of the 1980s. Had to drive to Lagos to fetch a key, this in a property where a lock box could easily be installed, and where the key was left after departure, in the apartment. Overall, one of the most disappointing stays via Booking in a long time, and totally out of keeping with the improved quality we have seen in Portiguese accommodation in recent years. This was a lazy owner, with a management company that did not show due care, charging exorbitant prices for an apartment that was not in a state to rent. Even when cleaned, improvements will be required.Booking said there was nothing they could do as the owner/management company was not responding, and I should leave a review. Clearly no interest in enforcing standards. So a review it is...

Poor
Traveller Type: Traveling as Couple
  : The location was very good
  : We had to go to downtown (?) Luz to pick up the key between 4 & 7 pm from the management company. This was out of the way for us & we had to cancel other plans to get there during the required times. When we arrived the front hallway door of the unit was standing open. The television was not working. I called the phone number on the paperworkNO answer! We had just been in the office 40 minutes before??? And it was during their office hours. I sent multiple messages with no reply!!! The next morning we asked the food delivery man to look at the tvsomeone had disconnected the cable box. A worker from Dream Algarve knocked on the door late in the afternoon. My husband asked if he spoke Englishhe shook his head no & RAN back downstairs, got in the van & left? I contacted booking.com. They replied back saying that they had tried to contact the management & got no answer. Kitchen was missing several items (especially need a corkscrew). The fridge was dirty & freezer was frozen solid. I had to defrost it before I could put food in & make ice. Too many small issues to list. After reading through the Complaints book in the unit I can say that I agree with most of them. Wish these had been made public before renting.