Pro Messe Hotel Hannover

Policies

WiFi is available in all areas and is free of charge.

Free private parking is possible on site (reservation is not possible).

Pets are allowed on request. Charges may be applicable.

Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 14 years old stay for free when using an available extra bed.
No cots are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
Please note that your credit card will only be pre-authorised in advance while the hotel checks the validity of it. This will be done after receiving the booking in the hotel and/or a couple of days before arrival. The amount will be reserved for 28 days. The payment will be made at the hotel. Should there be any unpaid services after the departure of the guest/s, the hotelier reserves the right to charge the provided credit card with the outstanding amount.

Please note that the hotel's underground garage is quite small, and may be difficult to access with a large vehicle.

Please note that VAT is charged at 7% for the accommodation and at 19% for breakfast.

Only fully vaccinated or cured from coronavirus (COVID-19) guest are allowed. Please note this if you would like to book accommodation with us. The regulations do not apply to people who cannot be vaccinated for health reasons.