Hotel zum Heidkrug Café & Restaurant Lil

Very Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Delightful and helpful staff. Great room and bathroom.
  : Only thing I would add is that my room was a little dark. But it's a listed building so I assume the hotel isn't allowed to put extra windows in.

Very Good
Traveller Type: Business Traveler
  : The hotel was beautiful and comfortable, and very well-situated. The staff was friendly.
  : No breakfast served on Mondays and Tuesdays - this was not clear to me when I reserved the room. There wasnt really staff around for most of the time while I was there, which felt odd. There was a group hanging out on Monday evening in the courtyard/patio, located just below my window, and they were super loud until late (well past 2 am) and I could not sleep.

Poor
Traveller Type: Business Traveler
  : The rooms are nice - everything else a catastrophe.
  : They call this a "hotel", but actually it is a cafe with a few rooms and - at least when I was there - ANY kind of service was non-existent. Nobody from the hotel was there, only people from the cafe and they just claim they are not responsible for anything (except taking the money from your card). All started with me having to arrive Sunday after 6 pm. As the cafe will close at 6 pm, I was supposed to ask for self check-in details. I did so on Friday via e-mail. No response. I called on Saturday. The cafe staff told me I should not worry, I would get the info by Saturday night from "the person responsible for the hotel". Nothing in my inbox on Sunday morning. I call them again. They say I get the info by 11 am. Nothing in my inbox. I call the third time. They say they send it out *now*. I wait for 15 minutes, again nothing received. I call them the fourth time. They tell me they do not know how to get my e-mail address from Booking.com. I give it to them via phone. Finally, I receive the self check-in information after 4 calls and 2 e-mails. Next morning nobody from the hotel is there, but the cafe staff wants me to pay the invoice already - for a four-night stay at the morning after the first night. I pay by card and ask for the invoice. They say it cannot be produced by them - only by hotel staff. They say I will receive the invoice later that day. In the evening I still have not received any invoice. When I come back at 5 pm, the cafe is closed, nobody there from the hotel. I go to my room, want to open it, and realize that it has not been locked. Huge security incidence! All my stuff in the room and the room service has just not locked the room. Luckily, everything is still there. I write an e-mail about the security incidence. I never get a response on it, never. I never get any apology for it. It also took me two more days to finally make them send me an invoice.

Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Traveling as Couple
  : Very quiet room, standard but comfortable, excellent breakfast, great cappuccino and very friendly staff
  : If one is tall, mind your head!

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : Location
  : Extremely noisy Our room was at the back of the hotel just above an outdoor patio area where where folk were loud until gone 2amNot acceptable