Hotel Birke Ringhotel Kiel

Very Good
Traveller Type: review category business travellers
  : Bed size. It’s not a queen size

Very Good
Traveller Type: family with young children
  : Very good breakfast with everything we needed and more. Som lokal produkts was nice to taste and they fixed pancakes etc when you ordered.

Disappointing
Traveller Type: family with young children
  : Rooms are generally fine, i would say spacious enough and beds were comfortable. Breakfast was also fine, offering some variety with pancakes, omelette and waffles made upon request. Dinner was also good.
  : 1. Bathroom feels old and also the hot water was very inconsistent – going to too hot and too cold frequently, which is terrible for small children.2. SPA area – also feels quite old, not so much things to offer apart from a pool and sauna. Looks like they had garden furniture as resting beds. The water in the pool however was a bit on the cold side, and unfortunately, I had some hygiene concerns about the pool, as I saw dirtiness in the water. Sauna is also old in my opinion. Prices in the pool bar are definitely overpriced 3. The service level is very far from a 4s hotel. One of the front-desk employee who worked in the evening was extremely arrogant, uncooperative and definitely didn’t care about some of the issues I had as a customer. As an example – we had a half-board agreement, which apparently no one in the restaurant knew about, and I was charged as if I am not a guest in the hotel. Every time I had to go to the front-office and explain. Also there were two restaurant facilities, where apparently some vouchers were needed – again no one bothered to tell us and explain where we need to go and what to show. On another case – we offered a child dish ‘Ground beef pasta’ and you can see the photo – this was pasta with guess what: tomato soup that they served. Asking where is the beef, the waiter had to go to check with the kitchen and explained that they didn’t have ground beef therefore she brought this! A 4s star hotel doesn’t have ground beef and still offers it in the menu?!? Sure… however they even didn’t bother to say that we shouldn’t pay the same price for this crap, they just told me ‘We cannot do anything about it’. There were a few other cases of unprofessional service – delays on orders, forgotten ordered items, lack of cooperation, etc. I can tell for sure that I won’t go back in this place.

Good
Traveller Type: young couple
  : Room was ‘old style’ furniture and all - mattress was uncomfortable

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : The Wellness Facilities Like Sauna Have A Lot Of Choices The Swinming Pool is CleanThe Massage is Worth the PriceThe Food in Bistro like Clubhouse Sandwich is Yummy Breakfast is Good with Comfy AmbienceVery Relaxing
  : The Wellness Area Is Crowded during Day Time On A Weekend ... Because of the Narrow Space of the Area

Wonderful
Traveller Type: young couple

Good
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : A very nice, cosy and small wellness hotel. Very friendly and courteous staff, super clean, high quality and delicious food! All in one: A perfect place to be

Fair
Traveller Type: young couple
  : Restaurant experience was not pleasant, treated like second class guests
  : The hotel was clean and the other staff members we interacted with were pleasant and very helpful