Very Poor
2022-06-25
Traveller Type:
: This was a nightmare vacation for me and my friends, and this property was everything that was wrong about our stay in Lefkada. When we arrived, we went to pay for our stay, and the hostess told us that there are some issues with our reservation and she couldn't find it in the system, which was very weird, because we've printed out our Booking reservation and we presented the piece of paper to her. Every single day we would go in the morning and ask to pay, and every single day we were told to come back tomorrow. On our last day, she told us that we need to pay the full price, even though on the booking reservation is was stated that we paid 50% of the price, since the only way to book this property was paying in advance. They've asked me for a proof of paying, because they were claiming that the funds were only reserved and they put them back on my account, but they didn't had any proof that they've returned the funds- because they didn't, and I ended up paying 50% plus. The owner of the property is the rudest and meanest person I've ever spoken to on the phone in my life, and she definitely didn't make my stay enjoyable. Not showing basic human decency towards guests is one thing that should not be tolerated, ever! This property can not be booked if you don't pay in advance and on my booking reservation it was stated that I have to pay the other half in person. It was all shady because as I said we practically begged them to pay every single day, and on the last day they tell us that we need to pay the full price. They provide you with parking but you can't park your car because there are rent a cars and bikes always parked at your place. We missed dinner with friends in another town one night because we couldn't park our car.
: If you want to have a pleasant vacation- DO NOT book this property. It was really shady that we weren't able to pay for our stay until the very last stay although we had a printed booking reservation that stated that we already paid 50% of the price. Also, if you don't want to be charged 100 euros for forgetting your key to your room- DO NOT book this place. We closed our door by mistake, and when we spoke with the owner, she said that we need to pay 100 euros because she will change the door and the lock, I was shocked that she would ask 100 euros for getting someone to open up the door. That was also really shady, she kept calling me on my cell phone, which was also charging me since I was in roaming, and I recorded the conversation where she tells me that someone will have to break the door and change the lock. Well, that didn't happen. A man came and sprayed the door and opened it without breaking the lock, so this owner ROBBED us of 100 euros, because she obviously thinks that that's the proper way to treat tourists, by insulting their intelligence and asking 100 euros for forgotten key in the room. We didn't damage the property, so taking those 100 euros only made our vacation worse than it was. There were ants in the room, EVERYWHERE! We would come back from the beach and we would first have to clean all ants from the floor and beds. There were cockroaches too, but they were so fast to hide that I couldn't take a photo of them. On of my friends was so traumatized one night she was screaming because she felt that there is something in the bed, so when she got up and turned on the light- she got 2 cockroaches on her pajamas, she was screaming and yelling and went outside, didn't sleep for the rest of the night. The only time someone came to clean the room it was on our 4th or 5th day of our stay, and there was no broom or mop so we can clean for ourselves. The cleaning lady stole my towel which costs 120 dollar.