Zámek Lužec Spa & Wellness Resort

Poor
Traveller Type: Family with Young Children
  : Rooms were great and the entire outside looked fantastic, but there were no signs for the Reception area except for a small sign in front of the door in Czech. The reception staff was rude and unwelcoming. The hallways were on timers so it was never on and caused us to leave the room partly in the dark. The rooms had no amenities' like wash clothes when you shower, no lotions or other toiletries items provided. There was only 1 hand towel for two people. No coffee maker, stationary or slippers, just a robe. The light in the reception area of the room was flickering and a bulb was broken. When I brought it to the attention of the reception I was greeted with shoulder shaking and a rude ok and then marched up to my room with my door card as if I was making this up and then just took the flickering bulb out and when asked if it will get replace she said in the morning. I told her that this was booked for only 1 night and she shook her shoulders and said and?, next morning. The room was dark and I voiced my objection to it and she just shook her shoulders. I had to accept it. The mattress was extreme hard and caused me to have pain in my hip, but the pillows were very comfortable. There is no AC in the hotel or rooms, which makes the rooms hot a muggy. The pool was nice , but the tiled floor was extremely slippery. At night we wanted to have something to drink from the bar, which was open all night, but you had to get your drink from the reception. The woman there hardly understood English and no German. I ordered coffees and she charged them to my room. The coffee were given to me in a extra small paper cup and half filled. When questioned why she made a face and said that this was all. 4 Star hotel with paper cups and attitude? The area was quiet, but there was a smell of shashlik in the area around all floors. The breakfast was ok and the room was splendid. Lastly, the area was listed as close to Carlsbad, but it was very far away and insolated in the woods.
  : Hard Mattress, rude personnel, isolated area, no toiletries, hand towel, slippery floors, lights on timer

Wonderful
Traveller Type:

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children