City Hotel

Disappointing
Traveller Type: review category business travellers

Very Good
Traveller Type: young couple
  : Great location, dedicated parking for a small extra fee. Perfect for a couple traveling.
  : The code to access the key was not sent, I had to call and ask for it when I arrived. Wi-Fi was very weak, if someone needed it for work it would not have been possible.

Very Good
Traveller Type: solo traveller
  : Spacious room with sufficient kitchen
  : The wifi was slow to non existent in the first few weeks. Also there was no curtains.

Pleasant
Traveller Type: solo traveller

Wonderful
Traveller Type: review category business travellers

Poor
Traveller Type: solo traveller
  : The only good thing about this hotel was its location. The rest of my stay here was a total nightmare! They seem to really hate their customers and don't seem to like being in the hospitality business. Also the wifi does not work and is a jerry rigged joke. See the pictures below of the super long Ethernet cable they have stringed from a router on the first floor all the way up to the third flow. INCREDIBLY RUDE and virtual NO CUSTOMER SERVICE. They don't deserve your money or your business. See below for more information!
  : These people shouldn't be in the hotel business. They actively hate their customers. Do yourself a favor, spend a little more and stay at a proper hotel. When I complained about the WIFI not working, I got no response for two days. If you have a problem, and its Sunday, forget it, you're just out of luck. They will not respond to emails or calls on Sunday. There is no concierge or front desk like at a normal hotel. After 2 days of no response and needing WIFI i reached out to Booking and told them that if i dont get WIFI up and running, which i need for my job, I will have to cancel my reservation and go somewhere where I can get wifi. An hour later this angry man, who I later found out was the owner, knocks on my door and yells at me and berates me for getting Booking involved. I then told him that i need WIFI and got no response from the hotel. He then tells me that he will not refund me one cent, and that its not his responsibility to ensure I have WIFI. When I told him that i booked this hotel specifically because it says there is WIFI and i need it for working, he tells me, "The hotel is not a place for working, its a place for sleeping and thats it, and if I need to work somewhere, I should rent an office space" Then he pointed out how from outside the door the internet on his phone worked fine and that I could not prove that the internet didn't work (Yes he actually said that!). I then invited him to come inside and that I could show him which he then refused. He then started walking away and said I could leave whenever I wanted to but was getting no refund. I then told him, that im going to call my bank right now to cancel the charge for services not rendered. At first he laughed when he left, but then he must figured that being an American with an American bank, this might be possible. 20 minutes later he comes back to my hotel, and says i have one hour to pack my stuff and get out that he would refund my money for the unstayed nights.

Very Good
Traveller Type: solo traveller

Very Poor
Traveller Type: review category business travellers
  : I walked into the room, looked at the conditioned, walked right back out and stayed at a different hotel. I want my $$ back.
  : Nothing, your standards are horrible.

Wonderful
Traveller Type: review category business travellers
  : neat and excellent location
  : broken shower head. broken sink plug

Good
Traveller Type: family with young children
  : The price is great for KtownAs there are too many overpriced places due to the military bases.
  : The wifi was a bit spotty had to use my phone data and there are other guests partying til 2am..