Basecamp Oulanka

Good
Traveller Type: Traveling as Couple
  : The location is really nice for hiking in Oulanka, Myllykoski is 500m from the accommodation. Free sauna is a plus! Basic rooms. Breakfast was really small and simple. Okay for a few nights if you have a car or for all inclusive trip.
  : We arrived to check in a hour after the check in time had started and our room still wasnt ready. Without apologies, we got keys to another room where we were able to wait for our room to be ready, but this room wasnt cleaned either, so it was all really confusing and quite unwelcoming. A better option would have been to offer free coffee and snacks in the restaurant while we waited for our room to be cleaned. When we finally got to our room, it pretty much looked as the sheets and towels had been changed, but the room had definitely not seen a vacuum in a while. There was a big group of foreigners at the same time getting great service, and we honestly felt that the staff was treating us as if we werent welcome there. Because of this we didnt want to stay there for dinner. Theres no fridge in the room, so theres also no possibility to buy food elsewhere and store it in the room, which resulted in us driving 25 mins to Ruka village to eat way too many times during our stay. The receptionist didnt tell us anything about breakfast, but luckily we remembered it and went there just in time in the morning. Most of the good stuff, such as Karelian pies and cheese was all gone when we went to eat. No toaster or anything to warm up the bread. Also, Id be good to add signs for lactose and gluten free products (if there are any). The walls are so thin I could hear the neighbors yawn at night, so cant recommend the place to anyone with kids or to light sleepers. All in all, I think the place deserves a 7 because of the location, but it could easily get more points with better cleaning and customer service.

Poor
Traveller Type: Family with Young Children
  : The nature was nice
  : Upon arrival we noticed that our room wc/shower had SERIOUS plumbing problem, digusting urine smell that came to room upon opening the toilet door. As there was no one present in the property in the evening of arrival we had to stay for one night. In the morning we informed about the problem and learned that the room had not been cheked and they had only rooms available next door. Not knowing if there was same plumbing failure there, we did feel like spoiling rest of our vacation we asked for a refund from management as the room quality was not as advertised and expected. The hotel management/reception did not call back as requested. After two days waiting we called back and inquired again status of our refund, an other receptionist was aware about the problem in the room that had beed fixed. She did not know about our open refund request status. We asked them to call back, but againg did not hear anything back next day, three days after leaving the hotel. Sadly it feel like the managment/owner of basecamp hotel does not care about customer experience and satisfaction.

Wonderful
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Solo Traveler
  : Superb friendliness of the staff.
  : A bit worn-out outside look of the front yard.