Hotel Cieplice

Good
Traveller Type: Family with Young Children
  : spacious room
  : The double room is big enough to have 2 adults and 2 kids, I dont understand why booking asked me to book another room when I book for 2 adults and 1 kid

Poor
Traveller Type: Family with Young Children
  : - Breakfast was what you would expect from this type of facility, also the staff on breakfast was very friendly. - Location of the hotel is great it is next to the park which. - You could find there good international mixture of tourists (from Germany, Czechia, Poland..), mainly older generation - which might be the best target group for this type of facility. Their staff had also printed instructions in multiple languages so even if you are not strong in Polish you could read all the necessary information on the flyer they hand to you while check-in.
  : - No WIFI in the rooms, only in publicly accessible areas. - Armband readers to be let to the swimming pool/spa area were not working, also it is not practical to pick up the armbands in reception and than walk down the corridor to the spa area. Now imagine the situation you are walking in swimsuit and robe to return the armband to reception and there are other guests which want to checkin/out. This could be probably solved with some solution where you can self-return those armbands in the spa area. - The biggest disappointment were probably the rooms itself were dusty and dirty. You could notice that it was cleaned only in the "middle" of the rooms and the corners or less obvious places were left untouched for example: in bathrooms you could see the dust on the ventilator fan, dirt in the edges of the shower corner. When we left our child crawl on the carpet for a moment her hands and feet were full of hair and dust. The top of it my polish speaking friends heard the cleaning service talking to each other while cleaning saying: Hey Justyna, this room looks clean, we will not vacuum clean it. With this kind of attitude no wonder that the rooms looked this way and over the time the dirt collects. - I wonder if the Owners of the facility really care and make sure that the staff does what they suppose to do, I have mixed feelings as some of the staff was professional and friendly, but most of them felt, that they don't really care. Overall, if I was there alone I would probably be paying that much attention to the cleanliness, but having small child which is curious and explorers everything, we couldn't ignore it. At reception we were told that there is no option to upgrade to anything better, that we got the best rooms they have. There was no option to cancel and get refund, so we left the hotel and find more suitable accommodation and returned there just for breakfast and using the swimming pool/spa area.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple