Sonesta ES Suites Jacksonville

Very Good
Traveller Type: Family with Young Children
  : the room itself
  : the lady in the reception room

Very Good
Traveller Type: solo traveller

Disappointing
Traveller Type: Family with Young Children
  : Not much.
  : Breakfast had very limited options. Grab and go. It seemed this facility was still stuck in COVID-19 fear, with a grab and go option and not many employees present anywhere it seemed. We're what, now 3 years past the start of COVID and this place is still terrified of this? Really? Not very family friendly. Room was decent enough size but definitely was showing it's age. The unit didn't even have sponges for cleaning dishes, no trash bags, and the shower didn't even have enough shampoo or conditioner in the stall. We had to go to the front desk to get everything, which is an inconvenience for an extended stay hotel. The dishes had a disgusting film on them that couldn't be removed. The dishwasher did work but was extremely loud and didn't have a rinsing agent port (it was ripped out), so this was probably why the dishes had a film on them. The kitchen table had differently sized chairs which made eating at the table very awkward, with the adults and children at different heights. I asked the front desk to swap out the chairs for all of the same size but they ignored us. Overall, a disappointing stay for the price. It was quiet but the road leading up to the hotel had some very shady people lingering outside and had an abandoned hotel about a block up the street. Would not recommend this place in hindsight.

Disappointing
Traveller Type: family with young children
  : Not much.
  : Breakfast had very limited options. Grab and go. It seemed this facility was still stuck in COVID-19 fear, with a grab and go option and not many employees present anywhere it seemed. We're what, now 3 years past the start of COVID and this place is still terrified of this? Really? Not very family friendly. Room was decent enough size but definitely was showing it's age. The unit didn't even have sponges for cleaning dishes, no trash bags, and the shower didn't even have enough shampoo or conditioner in the stall. We had to go to the front desk to get everything, which is an inconvenience for an extended stay hotel. The dishes had a disgusting film on them that couldn't be removed. The dishwasher did work but was extremely loud and didn't have a rinsing agent port (it was ripped out), so this was probably why the dishes had a film on them. The kitchen table had differently sized chairs which made eating at the table very awkward, with the adults and children at different heights. I asked the front desk to swap out the chairs for all of the same size but they ignored us. Overall, a disappointing stay for the price. It was quiet but the road leading up to the hotel had some very shady people lingering outside and had an abandoned hotel about a block up the street. Would not recommend this place in hindsight.

Very Poor
Traveller Type: Business Traveler
  : Exterior was somewhat attractive
  : Paper thin floor made every sound from above room unbearable throughout entire evening. Front desk unsympathetic. Shower drain was clogged, sink drain was clogged.

Very Good
Traveller Type: Solo Traveler

Good
Traveller Type: Family with Young Children
  : Room floor was neat and clean.
  : Bedsheets were full of small hairs. Seems it was not changed. We got extra sheets from reception and we changed it ourselves. Dish washer was not cleaned, water was not drained from previous run.

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: family with young children
  : the room itself
  : the lady in the reception room

Very Good
Traveller Type: review category business travellers