Schloss Neutrauchburg

Very Poor
Traveller Type: Traveling as Couple
  : We booked this hotel for the final night of our holiday. The rooms were lovely, and the building was beautifully renovated.
  : On checking in, we asked to book a table at the restaurant, the receptionist was cool and absent and gave us no additional information. When we went down for a drink before dinner, the two staff in the bar were being told off by the receptionist in a very loud voice and in front of all guests. There was no drinks list, and the staff had no idea what wines were available. We ordered a couple of glasses of reasonable white wine. No nibbles were provided. We were then told that dinner was in the neighbouring Hotel Sonne, which is a 2 or 3 star hotel owned by the same group as the Schloss. The meal was a major disappointment. Two of the six meat dishes on the menu were not available. My Wiener Schnitzel was burnt black on one side. The dining room was modern but very sterile, fine for fast food, but not for fine dining. We asked for a carafe of red wine and were presented with a single glass filled to the brim. We explained we wanted two glasses and a carafe. They didn't have a carafe and split the full glass into two. The wine was awful - tastelless and flat. So much for a fine dinner to end our holiday. We returned to the hotel at 2000h to find it locked up, the bar was locked up and no staff around. It must be emphasised that the Schloss Neutrauchberg DOES NOT have a restaurant. It serves breakfast (which was good) and afternoon teas, but not a full lunch or dinner. It is not a 4 star establishment, despite having very comfortable and spacious rooms. Its staff are very willing but poorly trained, despite the brochure the Schloss has produced extolling their training programmes for staff. We certainly will not be revisiting and don't recommend it to anyone.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Business Traveler
  : Room size was unbelievable, good breakfast, quiet
  : Spiderwebs on corridor lights, lights working 24/7 in the corridors (not environmental friendly), defective lights (shower, closet and main room)

Wonderful
Traveller Type: Business Traveler

Wonderful
Traveller Type: Business Traveler
  : it has style, great staff, history combined with modern amenities.

Good
Traveller Type: Family with Young Children
  : Lovely large room. Plenty of parking.
  : No restaurant, or at least it was closed for our visit, which was not communicated to us beforehand.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : Very beautiful schloss and the rooms are outstanding in space and equipments
  : The reception is almost absent and the overall atmosphere of the hotel is not very warm, impersonal.

Good
Traveller Type: Family with Young Children
  : Clean, enough parking, good breakfast, big rooms
  : There is no bar or place to have a drink or even sit at all in the hotel apart from your room, there is also nothing around in the village.Also strange that we booked a room for 3, but then needed to pay an additional fee for a third bed, they said it was mentioned on booking,, but we missed that.