Regency Inn Iola

Very Poor
Traveller Type: review category business travellers
  : Horrible all together
  : Filthy. Nothing about this hotel was great

Very Good
Traveller Type: review category business travellers

Very Poor
Traveller Type: solo traveller
  : Nothing
  : Bedbugs, charged more than confirmed online price, broken toilet, poor service

Pleasant
Traveller Type: family with young children
  : Location was good. It wasn’t too loud.
  : It was OK.

Very Poor
Traveller Type: family with young children
  : The fridge had moldy food in it when we got there, and the non-smoking room we booked smelled of cigarettes, we were there 2 nights, and we checked out 2 hours before the check out time. We left trash in the trash can and a couple of cups on the counter that wouldn't fit. We were charged an extra $130 for "litter" and because they had to clean the room. I'm sorry, but when did cleaning a room after someone's stay become an extra charge? It should be a given that they have to take the trash out and sweep? I would absolutely avoid this place at all costs. The only plus is that it's cheap. The owners know obviously nothing about running a hotel.

Very Poor
Traveller Type: young couple
  : I booked this in May. When get there they first wanted to charge us $202.70 . When reserved said $163 and some change. When we told them paying by cash they jumped the price up to almost $240. They finally agreed to let us have it for $207. My card trying be charged $150 when we got receipt. They first try to put us in a room not clean and beds wasn't even made. They said room would be ready in 45 minutes. Then the cleaning lady brought us a key to different room and said they put us in different room. The room we finally got didn't have a phone in it or working lamp. Called the office on my cell complained. They said they would fix it shortly. Hour went by. Called back they told me come get a new light bulb. Fiancée went to get it. He fell because sidewalk was uneven and he's legally blind. The owner walked him back to the room. Owner put new light bulb in and it still didn't work. So he went got us new lamp. They show on their website continental breakfast included. Fiancée went to get some. Owner said it wasn't included in or deal. Come to find out no one get it. We also found out by locals and police Regency Inn is known for doing things that way. We checked reviews even some of them says same thing how they was treated. I WOULDN'T EVEN STAY THERE AGAIN IF IT WAS ONLY MOTEL IN IOLA. I DEFINITELY WOULDN'T RECOMMEND IT TO ANYONE.

Very Poor
Traveller Type: solo traveller
  : I did not like anything about the Regency Inn Iola.
  : I did not like anything about the Regency Inn Iola. I did not eat breakfast at the location because there was a charge of $10 per night. Because of both knees being totally replaced, I had requested a room on the ground floor and a handicap bathroom. I received an email on Sunday before my stay saying they were pleased to let me know that my request was confirmed and they would be able to arrange this for me at no extra charge. The front desk manager said there weren't any queen size beds on the ground floor. If I wanted a ground floor room, I would have to pay an extra $12 or more because it would have a king size bed or 2 double beds. My booking confirmation described a queen room with a hot tub and spa bath (not provided) and a tea and a coffee maker. There was a coffee maker, but nothing to make coffee or tea with. The breaker kicked off 10 minutes after I was there. The front desk person very rudely asked me what I plug in. If I couldn't plug in my hair dryer and use it, how could I take a shower. I tried to use the TV. I could get nothing to work on it. The maintenance staff came and got the lights back on and tried to get the TV to work. The front desk manager came and couldn't get the TV to work either and complained about guests messing with things. Those guests wouldn't have to mess with the TV if there had been instructions how to control the TV. In my case, that was not even an option, because no one could get the TV to work. The front desk manager said he would have someone come and get it working. I had to leave and go enjoy what I was in Iola for. When I returned to my room several hours later, there was not even a TV remote in the room. So I am guessing they never got the TV working. I am requesting a 100% refund for the cost of my room $57.46, which was only basically a bed. The booking was non-refundable, so I would have been out my money if I had decided to go to another hotel with amenities that I could use.

Very Poor
Traveller Type: solo traveller
  : Nothing
  : They did not have the room I booked!

Disappointing
Traveller Type: review category business travellers
  : The price.

Very Poor
Traveller Type: review category business travellers
  : I didn't like anything.The price was supposed to be $65.49 including tax and I got there and they raised the price to $145!!!!then was forced to stayed cuz there was nowhere else with vacancies and the room had cockroaches and bedbugs so after paying$145 I still slept in my truck
  : I didn't like everything about it