Holiday Inn Express & Suites - Indianapolis Northwest an IHG Hotel

Disappointing
Traveller Type: young couple
  : Location
  : The walls between the rooms were way too thing. Someone in the other room kept me up almost the whole night being on the phone and watching a movie. I needed sleep for a competition the next day and got the worst sleep.

Disappointing
Traveller Type: review category business travellers
  : I asked about invoice - my request was refused (as explanation - it was charged by booking). so now I cant expense it within company!!!

Disappointing
Traveller Type: with friends
  : We needed an extra bed but they only had king rooms with pull out couches. The pull out couch was dirty and gross with crumbs in it.
  : We had to stay on the first floor

Pleasant
Traveller Type: family with young children
  : The room was nice and spacious. We booked executive suite and was not disappointed in the room size. Lobby was clean, as well as breakfast area.
  : I booked based on hotel having a pool but it was closed for maintenance it said upon arrival. Did not see this on their website or anything so we were very disappointed. Our room, as well as stairways had very noticeable stains on carpet and hallways weren't vacuumed. Bathroom had jetted tub but it did not work. And we could never find staff at the front desk. Took forever to check in because no one was there for a long time. Then checking out, There was no one and I didn't know what to do but we had to leave based on time and there a room key box so used it. Pancake machine had sign not working during breakfast as well.

Very Good
Traveller Type: family with young children

Fair
Traveller Type: young couple
  : The staff was nice, the beds were wonderful, the room was very clean and so was the bathroom. The hotel was quiet. We checked in around 3:30 pm and then left to go to our friend's home to spend the afternoon and evening with them. We arrived back around 9 pm and it was quiet we never heard any noises the whole night or even the next morning. Check-in and check-out was very easy.
  : We would have liked to take a quick dip in the pool since it said open till 10 pm, but the door was locked. Then in the morning when my husband tried to make coffee in the coffeemaker, but it was broke. He tried to tell housekeeping but we don't think she understood English. I do believe he told them at the front desk. I went down to eat breakfast at 8:30 and I thought there would have been eggs, biscuits, and gravy but there weren't any.

Very Good
Traveller Type: solo traveller

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: family with young children

Wonderful
Traveller Type: review category business travellers
  : Neat and nice.
  : Nothing