KVM - Highclere House for large groups with parking by KVM Serviced Accommodation

Disappointing
Traveller Type: Business Traveler
  : The cleaning is very questionable, it needs a good clean and the kitchen crockery / cutlery / utensils had to be washed before use.

Wonderful
Traveller Type: Business Traveler

Wonderful
Traveller Type: Business Traveler

Wonderful
Traveller Type:

Wonderful
Traveller Type: Family with Young Children
  : Good customer service, very friendly. Property was clean, warm and well located. Was enough space for the family for Christmas.
  : Nothing. The only reason Im giving a 9 is because there was an admin error before checking in. But apart from that it was perfect, so it gets a 9.5

Wonderful
Traveller Type: Business Traveler
  : easy to find and everything we needed thank you so much for the stay will stay again
  : VA was a bit hard work but they got it in the end

Poor
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children
  : It was spacious , clean , good location and locality .
  : There were a number of things which needs mentioning .It did not have all facilities as mentioned and paid for . Firstly it did not have a dishwater . We stayed there for 5 nights and had to do all dishes manually in spite of paying for dish water as it was advertised as a facility. Secondly it did not a tea coffee maker as promised . Thirdly the property ran out of hot water on one occasion. Fourthly, we were charged 120 earlier for cleaning and we had expected a cleaner to come to clean the premises but not one came!!!!!Also no one came to change the bins . We had to maintain the cleanliness ourselves despite paying 120 !!!!!.. When questioned later it was said that was a weekly cleaning charge of the property . Is that not a maintenance cost that should be handled by the owner / management and not the guest .Last but not the least , we were asked to pay extra 500 deposit in advance for any damages during the stay . We were sent a link by KVM stays that did not work as our Bank did not allow us to make any payment due to it being an insecure link .This deposit was not mentioned in the advert and came as a surprise after we had booked the stay . We have had very positive and successful stays booking via booking.com in the past and always recommend it to friends and family .But KVM stays experience sadly has not been great due to the above . We request Booking .com to look into the matter as it might ruin the good reputation and trust of the customers with booking .com . It would be fair to get some refund back as we paid for facilities that was not advertised but not provided.