Residence Inn Houston Westchase On Westheimer

Disappointing
Traveller Type: group
  : The staff was very accommodating and helped me out a lot I appreciate the staff for their assistance the most
  : The door for our room had broken hinges and didn’t close properly. I had to keep a lock ontop of it. The door required me to lift in order to properly close it. Rolly Polly bugs in the room appeared every morning on our floors.

Very Poor
Traveller Type: family with young children
  : Absolutely nothing.
  : From the start, I paid for and reserved the room days in advance. Arrived to this town and was told that the room wasn’t available and there was nothing they could do to accommodate us. The clerk at the front desk was very rude. I asked if there was a different room that could accommodate us with and was told “I definitely can’t do that” I was told to go to the booking website and request a refund which wouldn’t be available for 7-12 business days. We waited over an hour and was finally told that there was a room but we needed to wait for it to be cleaned. The cleaning was rushed because the dishwasher was running when we made it to the room. Some utensils were still dirty. The towels were full of hair and there was urine on the floor around the toilet. Not to mention the tub had not been cleaned at all. I would NEVER book at this location ever again and wouldn’t recommend anyone I know to stay at this property. Do better!!

Pleasant
Traveller Type: young couple

Very Poor
Traveller Type: Business Traveler
  : Nothing
  : Dead roaches on floor crawling babies floor wasn't swept bed looked used no toiletries bad bad abad

Good
Traveller Type: review category business travellers

Pleasant
Traveller Type: Solo Traveler
  : Nice breakfast
  : There were roaches in the kitchen - please note it is Houston / there were significant storms with a large amount of rain and again - it's Houston.

Very Poor
Traveller Type: with friends
  : The receptionist was very unpleasant and rude . They did not honor my reservation upon arrival I was told my room would have to be downgraded .

Very Good
Traveller Type: review category business travellers
  : Overall the place is nice and quite, breakfast is good comparing with the price, the rooms are clean, location is good there is a Kroger market nearby, bus station is also very near.
  : The sofa bed is not comfortable.

Fair
Traveller Type: young couple

Fair
Traveller Type: young couple
  : I liked how it's near many restaurants, down the road from Kamp Houston, prospect park, and other major establishments along with a Kroger in front of hotel.
  : I did not like how the photos are deceiving and on the website it looks new, but in person it's a run down in process of being renovating hotel. They should tell people and update photos because for it to be a 3.8 star almost 4 is not rationale