Country Inn & Suites by Radisson Hot Springs AR

Fair
Traveller Type: young couple
  : Front desk service was great. Very quick check in. Very informative staff. Eager to offer assistance and suggestions.
  : Facility lacked luster all around. From the ruffled carpets in hallways, a stingy smelling elevator, to a very limited continental breakfast in lobby. Inside the room was somewhat clean, but had a leaking toilet, washcloths with holes, and delaminating wood furniture.

Good
Traveller Type: solo traveller
  : no toilet paper holder, no towel racks

Very Poor
Traveller Type: review category business travellers

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: family with young children

Disappointing
Traveller Type: family with young children
  : Breakfast was Great
  : Phones didn’t work, Wi-Fi wasn’t good, door that should’ve been locked was unlocked my whole stay. All the vending machines were broken.

Wonderful
Traveller Type: family with young children

Poor
Traveller Type: family with young children
  : Location
  : Many items were out of service. Elevator, ice maker, etc.

Poor
Traveller Type: family with young children
  : Staff was very nice. Location is good.
  : Reported black mold on the walls in the bathroom within minutes of getting in there. I got an apology four days later no one ever came and to sanitized, clean it. I even followed up on it on the second day still, no one came fixed the issue. When I booked this room, I booked it because the website said ON SITE fitness center, spa or Jacuzzi. None were available to us due to “maintenance “ None of the ice machines work, I was told you can walk to the hotel next-door to get ice when needed. There is heavily rusted equipment right next to the indoor pool with jagged metal edges. we used the pool very briefly because I had worries that my son would hurt himself we got out and never used it again. The rooms have bugs in them, on more than one occasion myself, and my son woke up with something crawling on us and with bites on our legs. And I don’t mean one or two bites, I mean 8 to 10 on each leg, but we’re not not there when went to sleep. This hotel is not worth $45 a night much less what what I was actually charged. People go on vacation not to have to deal with these type of issues to get through a day. No one should have to walk all the way across a parking lot to another business in104+ heat index to get ice when the paid for ice to be on the floor the booked. Absolutely horrible experience. the owner should be ashamed that things have not gotten that far away from them at that location. I’m a hospitality business owner and have been for 30+ years, this is unacceptable. I’m not knocking the staff in anyway. I know these things are out of their hands and they have to deal with frustrated customers. The staff was top-notch and very cordial.

Very Good
Traveller Type: young couple