View Point Apartment

Very Good
Traveller Type: Family with Young Children
  : great location great views

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : The view was breathtaking, the apartment very spacious and comfortable
  : Couldnt connect easily to wifi and when we finally managed to it was exceedingly slow. Wasnt a real problem for us but if you need wifi it could be one.

Disappointing
Traveller Type: Family with Young Children
  : The location - right on the Cleveland Way and with an excellent view of the coast. The appartment was well equiped with cooking utensils etc.
  : We arrived (in late December) to find the property very cold, with the the heating not switched on. The beds felt a little damp, and the electric fire in the living room was also broken. To be fair the property did heat up, but only by the following morning after we had left the heating on overnight. We reported the broken fire to the owner on the evening we arrived and he (and an electrician) did come round the following morning, but unfortunately they couldn't get the fire working. The owner also apologised for the fact that that the heating hadn't been switched on, explaining that this was due to illness. The booking was handled by Host and Stay, and we found them to be extremely aggressive - and there was a hidden charge (a damage waiver) that we were not aware of when we booked through booking.com. Upon booking we were told that we either had to pay a 25 damage waiver, or pay a 250 damage deposit plus a 10 administration fee. Our booking with booking.com allowed us to cancel the booking with no charge up until a week before arrival. Despite this Host and Stay took payment immediately and then sent repeated demands for us to pay the damage waiver and sign an agreement committing us to paying the full cost upon cancellation. The tone of these emails was extremely aggressive and we were threatened with our booking being cancelled if we did not comply with their demands. I notice that other people have made similar complaints about Host and Stay on TrustPilot. We personally would not book another property managed by them.

Pleasant
Traveller Type: Traveling as Couple
  : A good location for access to the cleveland way walk ways. 10 minute stroll into the local village.
  : We suspect the property has not been used regularly as there was a musty smell due to the heating being off. When we arrived the property was cold and took a long time to warm up on the inititial evening. (end of March time) Host and stay are the management company for the property and was informed after completing the booking through booking.com (paid in full) that an additional fee for insurance (25) was required or a 250 deposit. The message from Host and stay was pay this fee or we cancel your booking, not the best approach to this stealth tax. This should be included in the booking fee with Booking.com rather than relying on customers to cough up the extra after completing the initial booking. Booking.com had check out at midnight on our last day which I thought was very generous. 08:00 on the day of leaving we received a message from Host and stay saying we needed to vacate by 10:00am or be subject to further costs. For this booking we must have received 10-12 messages from Host and stay, I suggest host and stay needs to get their act together and present these properties as intended when advertised through Booking.com, After 10 years of using Booking.com this is the worst booking experience I have encountered. Not what I expect.

Wonderful
Traveller Type: Family with Young Children
  : The view from the living room was amazing
  : Could have had a small welcome pack as there are no shops nearby and we were on foot

Very Good
Traveller Type: Traveling as Couple
  : Great Location, very comfy beds. Fantastic views, With everything you needed in the kitchen....
  : Sofas in the Lounge were past their best and very uncomfortable Should have seating in the window to make the most of the view. The open Wifi is a problem..... as overseas guests we needed to use it but did so reluctantly.......

Very Good
Traveller Type:

Wonderful
Traveller Type: Traveling as Couple
  : Great view and very quiet. Perfect to relax. You should have a car.