Marriott's Heritage Club

Pleasant
Traveller Type: Family with Young Children
  : The Heritage club did not offer breakfast or coffee and our dryer didn't work
  : No breakfast or coffee offered. our dryer did not work, and the pool was cold and boring. No bar near the pool, no drinks could be purchased. Definitely not for young adults or anyone under 70.

Wonderful
Traveller Type: Family with Young Children
  : Vera located at 12 Lighthouse Lane, Hilton Head, SC was a delight. Her customer service was exceptional. When she noticed she accidentally forgot my parking pass she made sure to contact me but I missed her call. I called the office after her shift and spoke to another representative Loreen McGuane for next steps to receive my parking pass.
  : Loreen informed me that I would have to drive to another location at 144 Lighthouse Road, Hilton Head, SC to receive my parking pass. Exceptional would have been if someone brings me a parking pass instead of me going to a different location. Once I arrive at 144 Lighthouse Road I spoke to Kelly who was a hassle to work with just to get a parking pass. I had to show Kelly the email so we can move forward. Rule of thumb if you are going to send a customer to another location to receive a parking pass please communicate with your coworkers so that the client does not have to repeat the stated issue again. It took 10 minutes of explaining to finally get a parking pass.

Wonderful
Traveller Type: Family with Young Children
  : Really, really bad communication. Lobby was not open, attendant sent us to a different Marriott to check in- AND GAVE US AN INCORRECT ADDRESS!!!!!! Our check in took over 90 mins.

Pleasant
Traveller Type: family with young children
  : The Heritage club did not offer breakfast or coffee and our dryer didn't work
  : No breakfast or coffee offered. our dryer did not work, and the pool was cold and boring. No bar near the pool, no drinks could be purchased. Definitely not for young adults or anyone under 70.

Wonderful
Traveller Type: Family with Young Children
  : Desk manager went out of her way to be helpful
  : Pool had a ton of leaves and sticks, didnt feel very clean

Wonderful
Traveller Type: family with young children
  : Vera located at 12 Lighthouse Lane, Hilton Head, SC was a delight. Her customer service was exceptional. When she noticed she accidentally forgot my parking pass she made sure to contact me but I missed her call. I called the office after her shift and spoke to another representative Loreen McGuane for next steps to receive my parking pass.
  : Loreen informed me that I would have to drive to another location at 144 Lighthouse Road, Hilton Head, SC to receive my parking pass. Exceptional would have been if someone brings me a parking pass instead of me going to a different location. Once I arrive at 144 Lighthouse Road I spoke to Kelly who was a hassle to work with just to get a parking pass. I had to show Kelly the email so we can move forward. Rule of thumb if you are going to send a customer to another location to receive a parking pass please communicate with your coworkers so that the client does not have to repeat the stated issue again. It took 10 minutes of explaining to finally get a parking pass.

Poor
Traveller Type: Traveling as Couple
  : The apartment is spacious. I thought it was clean until I woke up covered in bites. Not sure what bit me during night but my whole body is covered with bite spots.
  : Too busy. Inconveniently we were told to switch the room after the first night. When staying for 3 nights at high price per night no one should have to do that. Overal this property is overpriced and not worth it

Wonderful
Traveller Type: family with young children
  : I love the resort having plenty of carts to use and the consciences of everything nearby
  : The elevator was further than I expected

Wonderful
Traveller Type: Family with Young Children
  : The location was convenient for accessing the beach. It was very family oriented. The stay was extremely comfortable.
  : The WiFi never work during our stay. My children could not access the apps on the smart tv to watch there favorites.

Wonderful
Traveller Type: Family with Young Children
  : I love the resort having plenty of carts to use and the consciences of everything nearby
  : The elevator was further than I expected