FairBridge Inn and Suites West Point

Pleasant
Traveller Type: Family with Young Children
  : Location to West Point. Room was clean. Gentleman at the front desk during check in was very friendly.
  : Undergoing renovations, the room we were in was basic, but looked like there were still some renovations to be done.

Pleasant
Traveller Type: family with young children
  : Location to West Point. Room was clean. Gentleman at the front desk during check in was very friendly.
  : Undergoing renovations, the room we were in was basic, but looked like there were still some renovations to be done.

Very Poor
Traveller Type: Family with Young Children
  : The pictures and descriptions from your website doesnt match in anyway from the actual experience. Upon arrival and check we were take to rooms that looked nothing like the website photos. There were stains on the comforters, floors and walls and bugs in the bathroom. I immediately went to the manager and asked about a refund. They said no and they were willing to upgrade us to the rooms that matched the website. We looked at those rooms and the doors did not fully close and we were asked to pay for a higher rate. After discussing it with my family we decided it didnt feel a safe environment for me and my family to stay there. As we were leaving the property the manager came out and said he wouldnt charge us for the upgrade which really wasnt an upgrade. At that point we did not feel comfortable or safe staying in that hotel. The hotel person said to come back the next day and talk to the manager about getting a refund. We stopped by and talked to the manager and he refused to even consider a refund. After this experience we checked out yelp reviews and there are many similar reviews such as this. We understand you have a 48 hour non refundable policy, however we feel like we were mislead and would have had no way to make a change until we actually were inside at the hotel. Could you please work with the hotel to help me get a refund as we ended up having to stay at a different hotel in a neighboring town, further away from where my son had his competition. For what its worth I would also recommend taking them off booking.com so it doesnt hurt your site. I would greatly appreciate if you could help me this was a big trip for my family to watch my son compete and it created a lot stress for us and also now a financial stress.

Very Poor
Traveller Type: family with young children
  : The pictures and descriptions from your website doesn’t match in anyway from the actual experience. Upon arrival and check we were take to rooms that looked nothing like the website photos. There were stains on the comforters, floors and walls and bugs in the bathroom. I immediately went to the manager and asked about a refund. They said no and they were willing to upgrade us to the rooms that matched the website. We looked at those rooms and the doors did not fully close and we were asked to pay for a higher rate. After discussing it with my family we decided it didn’t feel a safe environment for me and my family to stay there. As we were leaving the property the manager came out and said he wouldn’t charge us for the upgrade… which really wasn’t an upgrade. At that point we did not feel comfortable or safe staying in that hotel. The hotel person said to come back the next day and talk to the manager about getting a refund. We stopped by and talked to the manager and he refused to even consider a refund. After this experience we checked out yelp reviews and there are many similar reviews such as this. We understand you have a 48 hour non refundable policy, however we feel like we were mislead and would have had no way to make a change until we actually were inside at the hotel. Could you please work with the hotel to help me get a refund as we ended up having to stay at a different hotel in a neighboring town, further away from where my son had his competition. For what it’s worth I would also recommend taking them off booking.com so it doesn’t hurt your site. I would greatly appreciate if you could help me… this was a big trip for my family to watch my son compete and it created a lot stress for us and also now a financial stress.

Good
Traveller Type: family with young children
  : The staff was exceptional, and I like that they showed me different rooms before I picked one.
  : The renovated rooms costed more

Disappointing
Traveller Type: family with young children
  : Accessibility to where we needed to go
  : The place had roaches, that was a huge down slide

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: young couple

Good
Traveller Type: Solo Traveler

Good
Traveller Type: solo traveller