Quality Inn West End

Poor
Traveller Type: Traveling as Couple
  : the staff was friendly an helpful an when me an my wife didnt want to stay he gave us out refund right away
  : it was trap

Pleasant
Traveller Type: Traveling as Couple
  : staff was nice
  : bathroom was messing up

Very Poor
Traveller Type: Family with Young Children
  : I really didn't like anything.
  : It was dirty, no promised breakfast, no towels, soap . . They had NO regular coffee, only decaf. I will NOT stay there again.

Very Poor
Traveller Type: Solo Traveler

Very Poor
Traveller Type: Family with Young Children
  : Absolutely nothing. Booked through Booking.com paid for one night and tax when booked reservation for two double/queen beds. Got to the hotel to check-in around 930pm and was informed our room was given away that I should have called and let someone know we would be late checking in and they wouldn't have given our room away. To which I replied not only was a credit card given but the payment posted prior to us leaving on our trip The desk clerk said that didn't matter because I used a third party to book and they didn't have the money Booking.com did but she would offer us a king bed and a cot that was unacceptable I still after all this time can not believe the attitude of the woman She instructed me to take my issue up with Booking.com which we did. The customer representative said there was a protocol that she needed to follow and wouldn't give me credit towards another hotel. So we were penalized for following the rules. I need to add that no where I've stayed has been a problem checking in after checking time with out calling to say I would be in after 3PM because there was a credit card with payment given. I still haven't been given credit or an apology.
  : Terrible customer service because I booked with Booking.com the desk clerk said my experience would have been different had I booked directly through them. I am surprised that Choice Hotels condones and supports this behavior if that is how you truly feel you shouldn't work with third party's period. If that is not how Choice Hotels or Booking.com wants to be represented please give better training.

Very Poor
Traveller Type: Family with Young Children
  : nothing
  : this is the worse hotel in the world Im check in and 5 minutes later Im do my check out because this hotel is dirty the lights on the bathroom not working and the bath tub was on really bad condition the wall has mojo Im feel like they steal my money because was inhumane stay all night in this place

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Solo Traveler
  : I got scabies from the room. The sheets must've not been washed. There was no towel either

Very Poor
Traveller Type: Family with Young Children
  : The workers were nice but unfortunately the building isn't up to date
  : It was super dirty. Had a weird smell in the hallways. There was a club right next door, every night the cops were there.. Was not a comfortable please to stay at.

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : Everything... room stunk. No towels. Tub was rusted. Carpet was nasty. Bugs in the bed. Located in the ghetto of Richmond.